Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
BusinessAnalyst
Melinda White

Melinda White

Cary,NC

Summary

Experienced professional with a strong background in customer service, problem-solving, and risk assessment. Proven track record of evaluating situations, maintaining detailed records, and providing efficient, accurate solutions. Skilled in handling sensitive information and prioritizing tasks to ensure optimal outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cleaning Supervisor

Bonaventure Assisted Living
04.2025 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised 2 staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Maintenance Assistant

Mind Body and Hammer
06.2021 - 03.2025
  • Organized storage areas and tool rooms to keep areas safe and fully stocked.
  • Replaced worn or damaged parts to restore equipment functionality.
  • Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
  • Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
  • Maintained a well-organized inventory of spare parts, streamlining the repair process for quicker turnaround times.
  • Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
  • Provided excellent customer service while addressing 10 or more tenant maintenance requests promptly and professionally.

Concierge

Goldkey Resorts
06.2017 - 02.2020
  • Delivered personalized services to clients, identifying and resolving issues efficiently, mirroring the client-focused approach needed in insurance adjusting.
  • Managed reservation systems, coordinated services, and handled sensitive information, demonstrating organizational skills and confidentiality.
  • Acted as a liaison between clients and vendors, similar to communicating between policyholders and insurance companies during the claims process.
  • Assisted 20 guests or more with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Security Officer

Fiserv Forum
08.2015 - 12.2018
  • Conducted regular inspections of premises 5 to 7 times a day to identify potential hazards or security risks, directly correlating to risk assessment in the insurance industry.
  • Maintained a high level of vigilance and professionalism while interacting with the public, ensuring safety, similar to handling sensitive information during insurance claims.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified over 100 photo identification prior to granting facility access.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

High School Diploma -

Horizonte
Salt Lake City, UT
06.2010

Skills

  • Property and Risk Assessment
  • Customer Service and Client Relations
  • Critical Thinking and Problem-Solving
  • Attention to Detail
  • Time Management and Organization
  • Client relations
  • Waste management

Certification

BG5 Career foundation certification

Property Claims Certification

Accomplishments

    Investing & Covered Call Writing

Timeline

Cleaning Supervisor

Bonaventure Assisted Living
04.2025 - Current

Maintenance Assistant

Mind Body and Hammer
06.2021 - 03.2025

Concierge

Goldkey Resorts
06.2017 - 02.2020

Security Officer

Fiserv Forum
08.2015 - 12.2018

High School Diploma -

Horizonte

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Melinda White