Melinda Witters
Wilmington,NC
Summary
Results-driven retail leader with a proven track record of driving operational excellence, team engagement, and sales growth within Walmart’s Auto Care and General Merchandise divisions. Skilled in leading diverse, high-performing teams, analyzing profit and loss statements, and executing strategic initiatives that deliver measurable business outcomes. Recognized for fostering a culture of accountability, continuous improvement, and customer satisfaction while maintaining full compliance with environmental and safety regulations. Adept at leading training and facilitating cross-functional collaboration to enhance associate performance, streamline processes, and deliver exceptional member experiences. Poised to bring strategic leadership, operational discipline, and people development expertise to enhance organization goals.
Professional retail worker with extensive experience in merchandise stocking and inventory oversight. Known for reliability and adaptability, ensuring smooth store operations and well-maintained stock levels. Exceptional team player focused on achieving results and maintaining high standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Auto Care Center Team Lead
Walmart
11.2022 - Current
- Directed daily operations and performance for 15+ associates and technicians across five departments, driving a culture of teamwork, accountability, and member satisfaction.
- Implemented operational strategies that increased department sales by 21.4% YoY, optimizing merchandising, scheduling, and resource allocation to meet profit goals.
- Partnered with store leadership to analyze P&L statements, identify sales drivers, and execute plans that improved profitability and reduced operational waste.
- Maintained regulatory compliance by overseeing hazardous material handling and environmental waste disposal, ensuring adherence to corporate and state standards.
- Coached, trained, and developed associates through structured mentorship and Walmart Academy learnings (License to Lead Levels 1 & 2), enhancing skill development and retention.
- Spearheaded efficient inventory management and digital order fulfillment processes, achieving a 90%+ pick-rate accuracy while reducing product shrink and downtime.
- Championed exceptional customer experiences by resolving escalated concerns promptly, reinforcing brand trust and member loyalty.
- Collaborated cross-functionally with Auto Care, Merchandising, and Store Operations to streamline workflows, enhance service quality, and deliver consistent business results.
General Merchandise Associate
Walmart
05.2024 - 11.2024
- Drove full-cycle replenishment and merchandise execution, maintaining 100% accuracy across freight flow, modular resets, and planogram compliance.
- Partnered with department managers to optimize shelf organization, pricing accuracy, and product placement—improving visual appeal and in-stock availability.
- Delivered personalized customer support, helping locate merchandise, resolve inquiries, and create positive shopping experiences.
- Supported operational readiness by contributing to inventory counts, zoning, and departmental recovery efforts to maintain company presentation standards.
Grocery Warehouse Associate
Buc-ee's
03.2023 - 07.2023
- Executed high-volume product receiving, stocking, and modular resets while ensuring compliance with cold chain standards and FIFO rotation for perishable items.
- Assisted store management during peak hours, supporting POS operations and improving service speed and customer satisfaction.
- Verified pricing accuracy and updated product UPCs to maintain merchandising integrity and inventory reliability.
- Promoted a safe and organized warehouse environment by adhering to operational and environmental compliance policies.
- Consistently lifted materials weighing as much as 70 pounds.
Regional Operations Manager
Service Master
04.2015 - 01.2023
- Oversaw operational excellence for 20+ commercial accounts across multiple states, ensuring consistency, compliance, and customer satisfaction.
- Designed and implemented Kaizen-based Standard Operating Procedures (SOPs) that improved efficiency, reduced waste, and unified workflow processes.
- Trained and developed field leaders across 15+ sites, increasing employee retention and performance outcomes.
- Analyzed KPIs, developed action plans, and drove accountability across teams to meet or exceed company productivity and quality goals.
Package Handler
FedEx Ground
11.2002 - 09.2007
- Managed the accurate loading and unloading of freight, ensuring 100% destination accuracy using ZIP code tracking systems.
- Operated conveyor systems and pallet jacks safely to support high-volume logistics and shipping operations.
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Collaborated with team members to meet daily operational goals and enhance productivity.
- Sorted packages by destination, optimizing workflow and reducing handling time.
- Maintained cleanliness and organization in work area, promoting safety and efficiency.
Education
Microbiology, Health Sciences
Farmingdale State College
Farmingdale, NY01.2001
Skills
- Team Leadership & Staff Development
- Retail Operations Management
- Profit & Loss (P&L) Accountability
- Customer Engagement
- Strategic Planning & Execution
- Sales Growth & Revenue Optimization
- Inventory & Merchandising Control
- Cross-Functional Collaboration
- Environmental & Safety Compliance
- Attention to detail
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Process improvement
- Teamwork and collaboration
- Process Improvement
- Operational Efficiency
- Performance Coaching & Talent Development
- Compliance & Risk Mitigation
- Continuous Improvement Methodologies
- Digital Order Fulfillment & Accuracy
- Communication & Conflict Resolution
Certification
Successfully completed Walmart Academy License to Lead Levels 1&2 and Auto Care Center Academy.
KEY HIGHLIGHTS
- Team Leadership & Development: Inspires, trains, and empowers high-performing teams through mentorship, accountability, and positive reinforcement—cultivating a culture of ownership and excellence across all levels.
- Retail Operations Management: Expertly oversees daily operations, merchandising, and scheduling to optimize workflow efficiency, ensure compliance, and consistently exceed company performance metrics.
- Profit & Loss Optimization: Analyzes financial data and P&L statements to identify growth opportunities, streamline costs, and drive sustainable profitability while maintaining operational integrity.
- Sales Growth: Recognized for driving double-digit sales growth, improving team morale, and ensuring compliance with environmental and operational regulations.
- Process Improvement & Compliance: Implements process enhancement strategies to reduce waste, maintain compliance, and strengthen operational performance.
- Strategic Planning & Execution: Develops and executes strategic initiatives aligned with organizational goals—boosting sales, enhancing overall business outcomes.
Timeline
General Merchandise Associate
Walmart
05.2024 - 11.2024
Grocery Warehouse Associate
Buc-ee's
03.2023 - 07.2023
Auto Care Center Team Lead
Walmart
11.2022 - Current
Regional Operations Manager
Service Master
04.2015 - 01.2023
Package Handler
FedEx Ground
11.2002 - 09.2007
Microbiology, Health Sciences
Farmingdale State College