MELINDA AGNEW
Burlington
Summary
Dynamic leader with extensive experience at Charter Spectrum, excelling in team building and operational compliance. Achieved a 24% increase in sales while enhancing guest service quality. Skilled in budgeting and performance management, I foster a collaborative environment that drives success and motivates staff to exceed expectations.
Overview
37
37
years of professional experience
Work History
Supervisor RMD
Charter Spectrum
Greensboro
05.2023 - Current
- Supervised daily operations and ensured compliance with company policies.
- Monitored employee performance and provided actionable feedback to enhance individual and team growth.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented training programs to enhance staff skills and knowledge.
- Coordinated team schedules and allocated resources effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained detailed records of employee performance and attendance to support management decision-making.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Facilitated interdepartmental communication to improve process efficiency and collaboration.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Ensured safety protocols were followed in all operational procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
DSR / Guest Relation/ Sales / Marketing
Charter Spectrum
01.2017 - Current
- Conducted sales calls to prospective customers
- Addressed customer inquiries to enhance satisfaction
- Cultivated positive guest interactions to foster loyalty
- Processed new account orders to ensure timely fulfillment
- Processed down payments from customers
Supervisor RCS
Charter Spectrum
Greensboro
01.2018 - 05.2023
- Led team in daily operations and ensured compliance with company policies.
- Trained new employees on service standards and operational procedures.
- Coordinated workflow to enhance service delivery and improve customer satisfaction.
- Monitored performance metrics to identify areas for improvement.
- Implemented training programs that strengthened staff skills and operational efficiency.
- Resolved customer inquiries and escalated issues to appropriate departments.
- Conducted team meetings to align on objectives and priorities.
- Collaborated with management to develop strategic initiatives for growth.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
RVP
First Class Advertising LLC
01.2012 - 01.2017
- Identified and curated accounts for inclusion in hotel guest directory
- Established accounts for hotel directory to enhance guest experience
- Acquired business cards and essential supplies for hotel rooms to ensure guest readiness
- Setting up account For the Tv Channel Stands
Marketing/Guest Relations
Oceaneer Motel
01.2014 - 01.2016
- Managed guest interactions to improve overall experience and retention
- Assisted customers in resolving inquiries and issues to ensure satisfaction
- Sales: Setting up large group accounts
- Phone Sales
- Collected money and made deposits.
- Managed operations during owner's absence to ensure service continuity
DM/ RVP
Donatos
Burlington
01.2008 - 01.2012
- Elevated gross sales by 24% at all 7 locations.
- Achieved record profitability of restaurant and catering operations.
- Reduced food and labor costs by 16% while enhancing sales, food/service quality, and guest satisfaction.
- Renegotiated vendor/supplier terms, eliminated waste, and unified front- and back-of-house staff to foster a team focused on premium guest service and profitability.
- Facilitated the opening of seven new store locations by coordinating operational preparations and staffing.
- Established bank accounts for each store location to manage finances
- Conducted interviews for new applicants to fill staffing needs
- Generated aging reports to track outstanding accounts receivable
- Profit & Growth Strategies
- Setting Up Vendors
- Setting up newspaper ads
- Conducting Team Building Classes
TUD
Bojangle
Whitsett
01.2003 - 01.2008
- Increasing sales by 15% each year
- Managed labor scheduling to align with company standards
- Running shifts
- Developed marketing strategies to promote company services catering
- Training store for the company
- Conducted interviews and hired new employees to strengthen team
- Facilitated weekly meetings for all 8 stores to enhance communication
- Exceeding company standard in sales, labor, food and paper cost and turnover
- Opening new stores
- Holding food cost workshops
- Best appearance store
- Administrative audits and inspections
- Weekly P&L's
- Yearly budgets
- Team building workshops
- Marketing
- ServSafe Certified
Front of House Manager
Golden Corral
Burlington
01.1997 - 01.2003
- Floor Duties; managed group of 45 employees; made weekly schedules
- Directed all staff to clean the line and floor to prepare for next day operations
- Counted cash drawers and managed daily deposits to maintain financial accuracy
- Coordinated catering functions for in-house parties.
- Developed marketing strategies to promote services
- Calculated daily and weekly food and labor costs to inform budgeting decisions
- Ordered supplies to ensure operational efficiency
- Interviewed new applicants
- Hired new employees.
- Processing all required paperwork for new employees, such as 1-9 forms
- Processed federal withholding taxes for employees
- State withholding and insurance filing for those eligible
- Inventory and dollar percentages
- Administrative audits and CSQ inspections.
Teacher Asst. / Bus Driver
Alamance Burlington School System
Elon
01.1996 - 01.2003
- Managed bus route for 60 students, ensuring safe and timely transportation.
- Assisted teacher in daily class functions to support student learning and engagement.
- Evaluated and marked student assignments to assess understanding of course material.
- Tutored students in various subjects to enhance their understanding.
- Collected money for field trips and ordered reading materials and workbooks through Scholastic program to enhance classroom resources.
Receptionist
H&R Block Income Tax Service
Burlington
01.1997 - 01.1999
- Delivered customer service by addressing inquiries and resolving tax-related issues, enhancing client satisfaction.
- Answered common tax-related questions and collaborated with tax preparers to assist customers with tax returns.
- Coordinated appointments for customers with tax preparers, streamlining office scheduling.
- Organized and filed documents to maintain an efficient office system.
Office Manager/Receptionist
J.C.Customs
01.1989 - 01.1995
- Executed payroll processing for team members
- Coordinated inventory ordering process to ensure timely supply
- Processed deposits for payments received for services
- Organized and maintained filing system for documents
- Scheduled appointments with new suppliers to finalize orders
- Setting up trips for my boss
- Writing check for other companies
Education
Diploma -
Western Alamance High School
Elon, NC01-1989
Skills
- Hospitality Management
- Front- & Back-of-House Operations
- Guest Service Excellence
- Menu Development
- Vendor/Inventory Management
- Budgeting & Cost Controls
- Payroll/P&L Management
- Financial Reporting
- Multioutlet Operations
- Turnaround Management
- Catering account setup
- Store Budgeting
- Marketing strategies
- Interview new applicants
- Team leadership
- Team training
- Employee training
- Performance management
- Operational compliance
- Safety/Sanitation/Quality Controls
- Safety compliance
- Conflict resolution
- Process improvement
- Process coordination
- Time management
- Problem solving
- Coaching and mentoring
- Effective communication
- Customer service
- Customer relationship management
- Relationship building
- Team building
- Staff discipline
- Policy enforcement
- Employee development
- Marketing
- Vendor setup
- Inventory
- Profit & Growth Strategies
- Employee development
Awards
- Best Customer service award 8 years straight
- Lowest turnover in company
- Food and paper cost
- Show BO Contest for $10,000.00 out of 300 stores after only being with company for 2 years
- Highest sales increase
- Lowest labor
Timeline
Supervisor RMD
Charter Spectrum
05.2023 - Current
Supervisor RCS
Charter Spectrum
01.2018 - 05.2023
DSR / Guest Relation/ Sales / Marketing
Charter Spectrum
01.2017 - Current
Marketing/Guest Relations
Oceaneer Motel
01.2014 - 01.2016
RVP
First Class Advertising LLC
01.2012 - 01.2017
DM/ RVP
Donatos
01.2008 - 01.2012
TUD
Bojangle
01.2003 - 01.2008
Front of House Manager
Golden Corral
01.1997 - 01.2003
Receptionist
H&R Block Income Tax Service
01.1997 - 01.1999
Teacher Asst. / Bus Driver
Alamance Burlington School System
01.1996 - 01.2003
Office Manager/Receptionist
J.C.Customs
01.1989 - 01.1995
Diploma -
Western Alamance High School