Meleike Boston
Raleigh,NC
Summary
Serviced-focused General Manager and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
CAVA
05.2022 - Current
- Managed budget implementations, employee reviews, hiring, training, schedules, etc.
- Maximized efficiency by coaching and mentoring team on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability 5-10% period over period.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and support long-term organizational growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Motivated and provided leadership to managers and all team members to ensure all members are guest focused.
General Manager
Moe's Southwest Grill
08.2021 - 05.2022
- Recruited and hired management team to train company standards and expectations.
- Created positive work atmosphere by setting high standards for all managers and their team.
- Achieved annual sales & cash flow plan by attaining food and labor target, while executing local marketing tactics.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages, increasing catering output by 15% after the first quarter.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Chipotle Mexican Grill
09.2020 - 09.2021
- Lead, directed and ensured proper training of employees and managers.
- Motivated, trained, and disciplined employees to maximize performance.
- Coordinated overall safety of delicious food in safe environment while utilizing food safety and position safety checklists.
- Created thoughtful and accurate sales projections.
- Achieve annual sales & cash flow plan by attaining food and labor target, while executing local marketing tactics.
- Ensure proper communications of KPI's with managers and crew.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Restaurant Theatre Manager
AMC Dine-In Theatres
03.2019 - 09.2020
- Lead and developed staff to perform essential functions of their position
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Performed daily opening, closing, operational, and administrative duties
- Assisted with hiring, training, developing, and appropriately disciplining theater associates
Bartender/Bar Back
Peacock's Pantry Boutique Catering
09.2018 - 03.2020
- Primarily set up event bars, including glassware, decor, chilling beverages, and preparing garnishes for event service
- Prepared specialty drinks poured wine and beverages during dinner service
- Greeted customers and provided friendly, knowledgeable service.
- Always checked identification of guests
- Managed bar inventory at beginning and end of shift
- Ensured proper storage of all items, from equipment to perishable foods
- Always followed health and safety practices.
Shift Manager
Strikers Family SportsCenter
03.2018 - 03.2019
- Managed building operations and employees in absence of the GM or AGM
- Serviced corporate events
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cultivated professional working relationships with peers and supervisors.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Executed marketing plans to help increase budget/sales expectations.
Valet Front Desk/Dispatcher
Seminole Hard Rock Hotel & Casino
09.2014 - 07.2016
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
Education
Bachelor of Business Administration (BBA) - Finance
Florida Atlantic University
Boca Raton, FL01.2025
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL06.2018
Skills
- Financial Management
- Scheduling
- Food Preparation and Safety
- Microsoft Suite
- Leadership
- Menu Planning
- Staff Development
- Time Management
Certification
Business Operations Specialist Certification
Accounting Technology Operations Training Certification
ServSafe Food Protection Manager - National Restaurant Association, 2020-2025
Timeline
General Manager
CAVA
05.2022 - Current
General Manager
Moe's Southwest Grill
08.2021 - 05.2022
Assistant General Manager
Chipotle Mexican Grill
09.2020 - 09.2021
Restaurant Theatre Manager
AMC Dine-In Theatres
03.2019 - 09.2020
Bartender/Bar Back
Peacock's Pantry Boutique Catering
09.2018 - 03.2020
Shift Manager
Strikers Family SportsCenter
03.2018 - 03.2019
Valet Front Desk/Dispatcher
Seminole Hard Rock Hotel & Casino
09.2014 - 07.2016
Bachelor of Business Administration (BBA) - Finance
Florida Atlantic University
Associate of Arts - Business Administration
Broward College
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