Melany N. Monk
Raleigh,NC
Summary
Versatile and detail-driven professional with a strong foundation in cybersecurity, satellite systems, and technical support, complemented by extensive administrative and operational management experience. Proven record in incident response, encryption protocols, and Department of Defense cybersecurity compliance. Skilled in system analysis, reporting automation, and client-focused service with a history of supporting secure communications, optimizing workflows, and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Office Manager
SupremeMonk LLC.
02.2023 - Current
- Independently manged daily administrative operations.
- Maintained accurate records and documentation, ensuring data integrity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created detailed reports for insurance companies and homeowners, ensuring accurate documentation of claims, estimates, and project progress.
Systems Analyst
USAF
01.2021 - 09.2022
- Assisted in developing and refining cybersecurity protocols for satellite operations, ensuring compliance with Department of Defense security standards.
- Collaborated with cross-functional teams to implement software updates and optimize system functionality
- Conducted real-time satellite monitoring, integrating cyber incident response strategies to protect sensitive communication.
- Analyzed system performance to identify and resolve technical issues, enhancing user experience.
Junior Data Analyst
Transamerica
03.2020 - 12.2020
- Investigated and resolved system issues to minimize downtime and maintain data integrity.
- Developed and automated monthly reports using advanced Excel functions, improving reporting efficiency and accuracy.
- Identified key trends and anomalies within complex data sets, contributing to process improvement.
- Provided technical support and troubleshooting for analytics platforms and reporting tools, ensuring smooth operation.
Signal Support Systems Specialist
U.S Army
08.2018 - 02.2020
- Configured hardware and software to set up work stations for employees.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Trained 100+ new users in classroom sessions to promote proficiency and cyber security.
- Monitored classified U.S Army data and mitigated hacking through network systems updates.
Education
Bachelor of Science - Information Technology And Cybersecurity
East Carolina University
Greenville, NC11-2026
Cybersecurity - Information Technology
New Horizons Learning Center
Miami, FL07.2022
Signal Support Systems Specialist -
Individual Advanced Training U.S Army
Augusta, GA04.2019
Skills
- Technology Integration
- Encryption and Data Protection
- Time Management
- Cybersecurity Operations
- Product and Service Sales
- Project Management
- Network Systems Support
- Secret Clearance
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
SupremeMonk LLC.
02.2023 - Current
Systems Analyst
USAF
01.2021 - 09.2022
Junior Data Analyst
Transamerica
03.2020 - 12.2020
Signal Support Systems Specialist
U.S Army
08.2018 - 02.2020
Bachelor of Science - Information Technology And Cybersecurity
East Carolina University
Cybersecurity - Information Technology
New Horizons Learning Center
Signal Support Systems Specialist -
Individual Advanced Training U.S Army
Similar Profiles
Kristiane TeskeraKristiane Teskera
Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.
Jacob HernandezJacob Hernandez
Pipefitter Helper at Alliance Services of Texas, LLC / Climate Pros LLCPipefitter Helper at Alliance Services of Texas, LLC / Climate Pros LLC
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Todd WoodTodd Wood
Product Management at Groves and CompanyProduct Management at Groves and Company
Krystal NealKrystal Neal
Habilitation Technician at Php Of NcHabilitation Technician at Php Of Nc