Melany J Velazquez
Concord
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Ad Operations Specialist
Charter Spectrum
11.2025 - Current
- Contributed to overall company success by sharing expertise and providing mentorship to new hires in the Ad Operations department.
- Assisted in the development of training materials for new hires, promoting a culture of continuous learning within the Ad Operations team.
- Established strong relationships with clients through clear communication and consistent follow-ups, fostering long-term business partnerships.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Traffic Specialist II
Charter Spectrum
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Established strong relationships with sales through clear communication and consistent follow-ups, fostering long-term business partnerships
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to implement best practices in data management and analysis.
- Analyzed operational workflows to identify inefficiencies and recommend process improvements.
- Collaborated with cross-functional teams to develop comprehensive solutions.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Traffic Specialist I
Charter Spectrum
11.2022 - Current
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly in a new role.
- Organized and detail-oriented with a strong work ethic.
Receptionist
Planet Fitness
08.2022 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Package Handler
Amazon Warehouse
08.2020 - 07.2022
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Loaded package containers onto forklifts and transported into packaging areas.
Package Handler
Fed Ex Freight
05.2019 - 10.2019
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
Cashier
Altitude Trampoline Park
02.2017 - 05.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Northwest High School
Concord, NC08.2020
Skills
- Analytical Thinking
- Microsoft Office
- Customer Service
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Excellent communication
- Calm under pressure
- Organization and time management
- Dependable and responsible
Accomplishments
Belief pin winner of Excellence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ad Operations Specialist
Charter Spectrum
11.2025 - Current
Traffic Specialist II
Charter Spectrum
12.2023 - Current
Traffic Specialist I
Charter Spectrum
11.2022 - Current
Receptionist
Planet Fitness
08.2022 - Current
Package Handler
Amazon Warehouse
08.2020 - 07.2022
Package Handler
Fed Ex Freight
05.2019 - 10.2019
Cashier
Altitude Trampoline Park
02.2017 - 05.2018
High School Diploma -
Northwest High School