MELANIE MERA
Charlotte
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong Microsoft knowledge and proficiency to navigate multiple systems at a time.
Overview
10
10
years of professional experience
Work History
ORDER MANAGEMENT SPECIALIST
TRANE TECHNOLOGIES
01.2021 - Current
- Remote(2021-Current)
- Provide order updates for customers
- Check availability of equipment
- Find system match ups using AHRI
- Navigate through numerous systems to build and monitor orders
- Review orders for accuracy, errors, and omissions to minimize incorrect shipment (Compliance)
- Work with field warehouses, factories and deployments to ensure order dates are accurate
- Follow up with customers who have delays in their orders
- Monitor open orders and check inventory report making sure customer is well informed
- Assist customers by providing tracking information and resolving shipping and order issues
- Place consignment orders
- Handle special accounts with external partners such as INGRAMS WATER and AIR and HVAC DIRECT
- Spanish line support
ADMINISTRATIVE ASSISTANT
HENDRICK HONDA OF CHARLOTTE
06.2015 - 06.2020
- Greet incoming customers
- Check clients in and out for vehicle service
- Prepare daily close out reports
- Process payments
- Schedule appointments/Enter orders in system
- Answer calls in a high-volume call setting
- Provide exceptional service with knowledge of products and services on vehicles
- Resolve escalations
Education
Paralegal
BELMONT ABBEY COLLEGE
High school diploma - undefined
SOUTHMECK-HIGHSCHOOL
01.2015
Skills
- Bilingual
- Problem-solving
- Exceptional High attention to detail and accuracy
- New hire employee training
- Strong communication
- Microsoft office
- Sales force
- Employee of the month for June 2024 for the Midwest DOM team
- Order process management
- MS Excel
- Returns processing
- Order tracking
Timeline
ORDER MANAGEMENT SPECIALIST
TRANE TECHNOLOGIES
01.2021 - Current
ADMINISTRATIVE ASSISTANT
HENDRICK HONDA OF CHARLOTTE
06.2015 - 06.2020
High school diploma - undefined
SOUTHMECK-HIGHSCHOOL
Paralegal
BELMONT ABBEY COLLEGE
Similar Profiles
Stefania StipoStefania Stipo
EHS Engineer at TRANE CLIMATE MANUFACTURING - TRANE TECHNOLOGIESEHS Engineer at TRANE CLIMATE MANUFACTURING - TRANE TECHNOLOGIES
Donald KelleyDonald Kelley
HVAC Technician at Trane TechnologiesHVAC Technician at Trane Technologies
Marckeavian ElamMarckeavian Elam
Assembly Line Worker at Trane TechnologiesAssembly Line Worker at Trane Technologies