Melanie Torres
Concord
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Blaze Pizza
Concord
03.2022 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Managed staff scheduling to maintain optimal team coverage during peak hours.
- Trained new employees on menu items and customer service standards.
- Implemented inventory management practices to reduce waste and control costs.
- Ensured compliance with health and safety regulations throughout the restaurant.
Delivery Driver
Amazon
Charlotte
10.2021 - 03.2022
- Delivered packages efficiently to designated locations using company-provided vehicles.
- Followed safety protocols to ensure safe transportation of goods.
- Managed daily routing schedules to optimize delivery paths.
Team Member
Blaze Pizza
Charlotte
03.2016 - 04.2020
- Prepared and assembled pizzas according to customer specifications.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment safely and efficiently during peak hours.
Education
Cuthbertson High School
Waxhaw, NCSkills
- Operations management
- Staff training
- Inventory control
- Regulatory compliance
Certification
- ServSafe
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
Blaze Pizza
03.2022 - Current
Delivery Driver
Amazon
10.2021 - 03.2022
Team Member
Blaze Pizza
03.2016 - 04.2020
Cuthbertson High School