Melanie Thomas
Louisburg
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Store Manager
Spencer Gifts
11.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
District Manager
Spirit Halloween Super Store
08.2017 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Built relationships with customers and community to establish long-term business growth.
- Implemented data-driven decision-making processes, enhancing overall district performance and growth.
Replenishment Manager
Michaels Arts and Crafts
06.2015 - 05.2018
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Ensured compliance with regulatory requirements in all aspects of replenishment management, minimizing risks and penalties.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Enhanced operational efficiency by identifying opportunities for automation within the replenishment process.
Overnight Support Manager
Walmart
06.2011 - 02.2015
- Worked with support manager to determine overnight operations effectiveness in meeting overall group objectives.
- Managed scheduling, workload assignments and coverage for night staff.
- Optimized store cleanliness and organization, utilizing downtime during overnight hours to maintain an inviting shopping environment for customers.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction.
Education
High School Diploma -
Bunn High School
Bunn, NC06-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store merchandising
- Inventory control
- Cash management
- Employee training
- Friendly and positive
- Opening and closing procedures
- Payroll management
- Loss prevention procedures
Timeline
Store Manager
Spencer Gifts
11.2018 - Current
District Manager
Spirit Halloween Super Store
08.2017 - Current
Replenishment Manager
Michaels Arts and Crafts
06.2015 - 05.2018
Overnight Support Manager
Walmart
06.2011 - 02.2015
High School Diploma -
Bunn High School
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