Melanie Page
Havelock,NC
Summary
Dynamic hospitality professional with extensive experience at Holiday Inn Express, excelling in guest satisfaction and proactive service. Skilled in allergy awareness and stock replenishment, I consistently enhanced customer experiences and fostered positive relationships, leading to increased referrals. I bring a compassionate approach to all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Breakfast Attendant
Holiday Inn Express Hotel
07.2025 - Current
- Arranged tables and chairs for special occasions and events.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
Server
Rhumbar
04.2024 - 07.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Brunches
10.2023 - 05.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender/Manager
Michaels Pub and Patio
05.2022 - 10.2023
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Bakers Kitchen
10.2021 - 05.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Pediatric Medical Receptionist
Briarpatch Pediatrics
02.2021 - 07.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Server
Cracker Barrell Old Country Store
07.2020 - 07.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Infant/Toddler Room Teacher
KinderCare Learning Centers
03.2020 - 10.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Preschool Teacher
Rockland Public Schools
08.2019 - 03.2020
- Assisted and supervised up to 10 children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Server
Cracker Barrell Old Country Store
04.2018 - 08.2019
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Havelock High School
Havelock, NCSkills
- Stocking
- Guest satisfaction
- Allergy awareness
- Guest relations
- Food truck managment
- Stock replenishment
- Liquor restocking
- Supply ordering
- Medical office administration
- Patient relations
Certification
- ECE Certified
- First Aid/CPR Certified
Timeline
Hotel Breakfast Attendant
Holiday Inn Express Hotel
07.2025 - Current
Server
Rhumbar
04.2024 - 07.2025
Server
Brunches
10.2023 - 05.2024
Bartender/Manager
Michaels Pub and Patio
05.2022 - 10.2023
Server
Bakers Kitchen
10.2021 - 05.2022
Pediatric Medical Receptionist
Briarpatch Pediatrics
02.2021 - 07.2021
Server
Cracker Barrell Old Country Store
07.2020 - 07.2021
Infant/Toddler Room Teacher
KinderCare Learning Centers
03.2020 - 10.2020
Preschool Teacher
Rockland Public Schools
08.2019 - 03.2020
Server
Cracker Barrell Old Country Store
04.2018 - 08.2019
Havelock High School
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