Melanie Hernandez
Wilson
Summary
Developed comprehensive client management skills and adeptness in financial advisory within fast-paced banking environment. Expertise in building and maintaining client relationships, identifying financial needs, and providing tailored solutions. Looking to transition into new field, leveraging these skills to drive customer satisfaction and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
01.2024 - Current
- Assist customers with requests related to opening new accounts, completing simple account services
- Processing credit applications
- Develop understanding of current bank products and services and tailor customer experience
- Completing proactive outbound calls to prospect and existing clients
- Identified potential fraud/risky accounts and take appropriate action to prevent loss
- Support customers and employees in resolving or escalating concerns or complaints following proper procedures
- Efficiently perform routine transactional, operational task through knowledge of bank procedure
- Branch lead-designee in the absence of branch management
- Mentor and help develop team members to promote performance
- Knowledge and understanding of risk management and loss prevention that adhere to banking regulations
- Support branch management in operational and scheduling task
Teller
06.2022 - 01.2024
- Provided exceptional customer service in a fast-paced environment
- Build strong rapport with customers to enhance their banking experience while completing transactions accurately and efficiently
- Demonstrated leadership skills by effectively supporting tellers in day-to-day operations of the branch
- Escalated questions and issues to the appropriate upper management
- Managed a cash box and ensured accurate balancing by following strict procedures
- Supported the Branch manager in operational tasks and branch scheduling
- Motivated and lead team members to achieving branch targets and promote branch growth and goals
- Implemented risk management strategies to minimize risk and loss
- Demonstrated strong attention to detail and accuracy in all transactions
Personal Banker
Wells Fargo
01.2021 - 06.2022
- Assist customers with requests related to opening new accounts, completing simple account services
- Develop understanding of current bank products and services and tailor customer experience
- Positively impacting customers by providing advice and guidance
- Completing proactive outbound calls to prospect and existing clients
- Identified potential fraud/risky accounts and take appropriate action to prevent loss
- Support customers and employees in resolving or escalating concerns or complaints following proper procedures
- Educated and connected customer to banking technology and share the value and convenience of mobile banking options
- Cash handling experience with processing teller transactions and maintaining a cash box
- Efficiently perform routine transactional, operational task through knowledge of bank procedure
Bank Teller
SOUTHERN BANK
05.2019 - 02.2021
- Preform daily teller transactions
- Answer customers questions and advise customer on product selections
- ATM Maintenance
- Act as teller supervisor backup in absence of the teller supervisor and preform duties
- Knowledge on Vault procedures
- Ability to float between branches
- Process reports
- Knowledge on internal documentation and retention, cash item
Cashier/Assistant Store Manager
Piggly Wiggly
04.2016 - 05.2019
- Cashier and Bookkeeping Knowledge
- Ability to operate store from opening to closing
- Resolve customer service questions and inquiries
- Process money orders, Western Union wires request
- Supervise a team and motivate to reach sale goals
- Review anticipated sale items and order accordingly
Education
Associate of Arts -
Wilson Community College
Wilson05-2018
Skills
- Customer service
- Branch operations
- Relationship building
- Positive attitude
- Customer satisfaction
Certification
NMLS Registered
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
01.2024 - Current
Teller
06.2022 - 01.2024
Personal Banker
Wells Fargo
01.2021 - 06.2022
Bank Teller
SOUTHERN BANK
05.2019 - 02.2021
Cashier/Assistant Store Manager
Piggly Wiggly
04.2016 - 05.2019
Associate of Arts -
Wilson Community College
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