Melanie Hayes
106 Ellsworth Rd, Mooresville
Summary
Administrative professional with solid background in office management and clerical tasks. Recognized for fostering strong team collaboration and ensuring seamless operations. Known for adaptability and reliability, excelling in dynamic and fast-paced environments. Proficient in organizing schedules and managing records with precision.
Overview
16
16
years of professional experience
Work History
Owner
Alice's Vehicle Registrations of Ramona
12.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
DMV Title Clerk
Bob Baker Chrysler Jeep Dodge Ram
07.2009 - 12.2011
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
Education
Associate of Science - Business Administration And Management
Andover College
Portland, ME06-1997
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Filing
- Office management
- Documentation and recordkeeping
Timeline
Owner
Alice's Vehicle Registrations of Ramona
12.2011 - Current
DMV Title Clerk
Bob Baker Chrysler Jeep Dodge Ram
07.2009 - 12.2011
Associate of Science - Business Administration And Management
Andover College
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