Summary
Work History
Education
Skills
Timeline
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Melanie Bumgarner

Wilmington

Summary

Self-motivated professional with extensive experience in guest services. Proven skills in customer relations, recordkeeping, and effective problem-solving. Strong ability to foster a positive atmosphere through engaging communication and interpersonal interactions.

Work History

MIT

Crunch
  • Effectively lead shifts and provide guidance to ensure peak performance of all employees
  • Excel and maintain high-quality customer service
  • Professionally handle customer complaints and provide solutions
  • Quickly and efficiently make decisions, provide, and deliver solutions to any issues that may affect customer experience or business profit
  • Count cash drawers and the safe and utilize proper logging in the computer
  • Maintain proper product count usage and waste and utilize proper logging in the computer
  • Properly perform HACCP

Service Manager

Chipotle
  • Effectively lead shifts and provide guidance to ensure peak performance of all employees
  • Excel and maintain high-quality customer service
  • Professionally handle customer complaints and provide solutions
  • Quickly and efficiently make decisions, provide, and deliver solutions to any issues that may affect customer experience or business profit
  • Count cash drawers and the safe and utilize proper logging in the computer
  • Maintain proper product count usage and waste and utilize proper logging in the computer
  • Properly perform HACCP

Assistant Manager

Smithfields
  • Effectively lead shifts and provide guidance to ensure peak performance of all employees
  • Excel and maintain high-quality customer service
  • Professionally handle customer complaints and provide solutions
  • Quickly and efficiently make decisions, provide, and deliver solutions to any issues that may affect customer experience or business profit
  • Count cash drawers and the safe and utilize proper logging in the computer
  • Maintain proper product count usage and waste and utilize proper logging in the computer
  • Properly perform HACCP

Server

Great American Ranch
  • Handled cash and card transactions
  • Interacted with guests and advanced customer service skills
  • Worked in fast-paced high stress environments
  • Professionally handled and problem-solved conflicts
  • Cross-trained in cook, host, server assistant, and wine attendant
  • Trainer

Server

Sand Dollar Beach Kitchen
  • Handled cash and card transactions
  • Interacted with guests and advanced customer service skills
  • Worked in fast-paced high stress environments
  • Professionally handled and problem-solved conflicts
  • Cross-trained in cook, host, server assistant, and wine attendant
  • Trainer

Server

Napa Kitchen and Wine
  • Handled cash and card transactions
  • Interacted with guests and advanced customer service skills
  • Worked in fast-paced high stress environments
  • Professionally handled and problem-solved conflicts
  • Cross-trained in cook, host, server assistant, and wine attendant
  • Trainer

Server

IHOP
  • Handled cash and card transactions
  • Interacted with guests and advanced customer service skills
  • Worked in fast-paced high stress environments
  • Professionally handled and problem-solved conflicts
  • Cross-trained in cook, host, server assistant, and wine attendant
  • Trainer

Barista

Dunkin
  • Improved customer service skills while taking orders and handling cash and card transactions
  • Worked in high stress fast-paced environment
  • Multitasked to help in every area to provide the highest level of guest service
  • Cross-trained as a baker

Barista

Starbucks
  • Improved customer service skills while taking orders and handling cash and card transactions
  • Worked in high stress fast-paced environment
  • Multitasked to help in every area to provide the highest level of guest service
  • Cross-trained as a baker

Cashier

Food Lion
  • Honed customer service skills while handling cash and card transactions
  • Worked in fast-paced environment
  • Cross-trained in the Style department

Cashier

Target
  • Honed customer service skills while handling cash and card transactions
  • Worked in fast-paced environment
  • Cross-trained in the Style department

Education

High School -

Goochland High School
01.2019

Skills

  • ServSafe manager certification
  • Management expertise
  • Customer service excellence
  • Attention to detail
  • Professional demeanor
  • Quick learner
  • High-stress adaptability
  • Reliability
  • Quality commitment
  • Driven mindset
  • Task dedication
  • Problem-solving skills
  • Sales proficiency
  • NC insurance licensure
  • Effective communication
  • Interpersonal effectiveness
  • Role flexibility
  • Organizational skills
  • Team collaboration
  • Adaptability to change
  • Pressure resilience
  • Cash management
  • Team leadership
  • Employee training
  • Multitasking ability

Timeline

MIT

Crunch

Service Manager

Chipotle

Assistant Manager

Smithfields

Server

Great American Ranch

Server

Sand Dollar Beach Kitchen

Server

Napa Kitchen and Wine

Server

IHOP

Barista

Dunkin

Barista

Starbucks

Cashier

Food Lion

Cashier

Target

High School -

Goochland High School

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Melanie Bumgarner