Melanie Benton
Asheboro
Summary
Dedicated professional with experience as an After School Assistant Teacher , skilled in child supervision and positive reinforcement. Proven ability to foster a supportive environment, enhancing student behavior and social skills through structured activities. Committed to safety and reliability, ensuring a nurturing atmosphere for all participants.
Overview
11
11
years of professional experience
Work History
After School Assistant Teacher
Early Childhood Development Center
08.2023 - Current
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Improved student behavior and social skills through the implementation of structured activities and positive reinforcement techniques.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
Night Auditor
Winston Salem Marriott
02.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
After-School Assistant Teacher
Teachey Elementary School
08.2022 - 06.2023
- Supported students'' academic progress by providing tutoring in subjects such as math, science, and language arts.
- Managed daily attendance records and communicated any concerns or updates to parents or guardians promptly.
- Contributed to a positive learning environment by modeling appropriate behavior and consistently exhibiting professionalism in interactions with both students and colleagues.
- Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere conducive to learning.
Night Auditor
Greensboro Marriott Downtown
09.2016 - 02.2023
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Performed nightly updates to room charges and rates.
- Followed company security and check-in polices and procedures and reported suspicious activity to the general manager.
- Anticipated guests' needs and responded to all requests within a reasonable amount of time.
- Checked requests and room service for accuracy and any needed assistance.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
- Controlled cash and credit card payment transactions at the front desk.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Provided hotel guests with information on the property.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Completed late check-ins and directed guests to rooms and facilities.
- Checked hotel guests in and out in a professional and friendly manner.
- Supervised front desk operation to ensure all guests received superior customer service.
Ticket Taker Supervisor
Greensboro Coliseum Complex
09.2014 - 01.2023
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Maintained accurate records of attendance by diligently scanning tickets at the entrance.
- Recruited and trained new members of the guest service team.
- Prioritized that guests had the best experience possible.
Education
Associate of Applied Science - Early Childhood Education
Randolph Community College
Asheboro, NCHigh School Diploma -
Northeast Guilford High School
McLeansville, NC06-1983
Skills
- Patience and empathy
- Reliability and punctuality
- Leadership qualities
- Child supervision
- Safety awareness
- Positive reinforcement
- Age-appropriate activities
- Nutrition
Timeline
After School Assistant Teacher
Early Childhood Development Center
08.2023 - Current
Night Auditor
Winston Salem Marriott
02.2023 - Current
After-School Assistant Teacher
Teachey Elementary School
08.2022 - 06.2023
Night Auditor
Greensboro Marriott Downtown
09.2016 - 02.2023
Ticket Taker Supervisor
Greensboro Coliseum Complex
09.2014 - 01.2023
Associate of Applied Science - Early Childhood Education
Randolph Community College
High School Diploma -
Northeast Guilford High School
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