Mekhila Scipio
Farmville
Summary
Highly skilled and passionate job seeker, assisting team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
Work History
Client Service Representative - Back Office
Ascensus College Savings
09.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Contact Center Representative
Concentrix
11.2023 - Current
- Conducted thorough research on federal and state tax regulations, providing valuable insights to clients and team members.
- Analyzed financial statements to identify potential discrepancies or opportunities for improved tax planning strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Advocate Specialist
Paycor
02.2018 - 01.2020
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Customer Service Representative
Gerber Collision And Glass
08.2016 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Contact Towers High School
Decatur, GA05.2015
Skills
- Business Administration
- Business Development
- Staff Management
- Microsoft Office Proficiency
- Type 50 WPM
- Document Management
Education
Decatur, GA
Contact
Farmville, NC 27828
Timeline
Client Service Representative - Back Office
Ascensus College Savings
09.2024 - Current
Contact Center Representative
Concentrix
11.2023 - Current
Customer Advocate Specialist
Paycor
02.2018 - 01.2020
Customer Service Representative
Gerber Collision And Glass
08.2016 - 11.2017
High School Diploma -
Contact Towers High School
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