Mekayla Phillips
Trinity
Summary
Dedicated patient service representative well-versed in communication, professionalism and team building. Knowledgeable in dental terminology as well as scheduling. I have four years of experience, with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Salem Oral and Maxillofacial Surgery
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Service Representative
University Dental Associates
10.2022 - 01.2024
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Patient Service Representative
Dental Care of Greensboro
12.2021 - 09.2022
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Southeast Guilford High School
Greensboro, NC06-2019
Skills
- HIPAA compliance
- Insurance verification
- Patient registration
- Medical record management
- Appointment scheduling
- Financial transactions
- Time management
- Medical terminology
- Phone etiquette
- Routing lab results
- Multitasking and organization
Timeline
Patient Service Representative
Salem Oral and Maxillofacial Surgery
01.2024 - Current
Patient Service Representative
University Dental Associates
10.2022 - 01.2024
Patient Service Representative
Dental Care of Greensboro
12.2021 - 09.2022
Southeast Guilford High School
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