Meisa Holley
Burlington
Summary
Demonstrated ability to provide exceptional customer service, ensuring customer satisfaction through effective communication and problem-solving skills. Maintained comprehensive knowledge of products and services, enabling informed assistance to customers regarding pricing and promotions. Monitored staff performance to uphold service standards, contributing to a cohesive team environment focused on quality assurance and conflict resolution. Managed payment processing operations, optimizing service delivery through coordination with affiliates and adherence to established protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Hyaluxe
Burlington
12.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed payment processing operations and coordinated with affiliates to optimize service delivery.
Certified Dog Trainer
Semper fidelis canid llc
Burlington
07.2020 - Current
- Educated pet owners about safety measures when dealing with large breeds or untrained canines.
- Conducted private consultations with pet owners to discuss specific issues related to problem behaviors.
- Performed regular maintenance checks on equipment used during sessions such as leashes, collars, harnesses.
- Provided professional dog boarding services, ensuring a safe and comfortable environment for all breeds.
- Conducted specialized scent work training for law enforcement canines, enhancing their detection capabilities.
- Developed customized training programs for service dogs to assist clients with specific needs.
Education
High School Diploma -
Clyde High School
Clyde, OH06-2012
Skills
- Customer service
- Payment processing
- Staff performance monitoring
- Product knowledge
- Customer relationship management
- Team building
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Data analysis
- Quality assurance
- QA
- Handling escalations
- Positive and constructive feedback
- Shipping, receiving, and warehousing
- Social media monitoring
- Feedback collection
- Complaint resolution
- Cash handling
Certification
- Animal psychology
- Customer care support
- Customer chat support for online
Affiliations
- Remote jobs for customer care for Hyaluxe
- Volunteer soccer team manager for my daughters soccer team
References
References available upon request.
Timeline
Customer Service Manager
Hyaluxe
12.2023 - Current
Certified Dog Trainer
Semper fidelis canid llc
07.2020 - Current
High School Diploma -
Clyde High School