Mehkiya Williams
Greensboro
Summary
Seasoned Direct Support Supervisor with comprehensive background in the management and support of individuals with disabilities. Proven skills in coordinating staff schedules, implementing care plans, and ensuring regulatory compliance. Demonstrated competence in crisis intervention, communication, and problem-solving. Notable for creating supportive environments that foster personal growth and development.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Direct Support Supervisor
RHA Health Services LLC
Greensboro
04.2025 - Current
- Supervised daily activities of individuals with developmental disabilities.
- Assisted staff in developing personalized care plans for clients.
- Trained new employees on best practices in direct support services.
- Monitored client progress and documented changes in behavior.
- Coordinated recreational and social activities for clients' engagement.
- Ensured compliance with health and safety regulations at all times.
- Communicated effectively with families regarding client needs and updates.
- Fostered a positive environment that encouraged client independence and growth.
- Maintained accurate records of client intakes, progress notes, discharge summaries, incident reports.
- Trained and supervised staff in providing quality care to individuals with disabilities.
- Coordinated communication between families and guardians and team members regarding treatment plans and strategies for each individual served.
- Provided direct support to individuals with disabilities, including assistance with activities of daily living, community integration, and leisure activities.
- Performed ongoing reviews of personnel files to ensure compliance with licensing standards.
- Arranged transportation services when needed.
- Participated in interdisciplinary team meetings to ensure continuity of care for all individuals served.
- Provided training opportunities for direct support staff in areas such as communication skills, safety protocols, medication administration techniques.
- Developed individual service plans for assigned individuals, ensuring that services were provided according to their needs.
- Monitored the health and safety of all individuals in the program through regular visits, assessments, and documentation.
- Participated in job fairs or recruitment events designed to attract qualified candidates interested in working as a Direct Support Professional.
- Conducted monthly meetings with staff members to discuss objectives, review progress on goals, provide feedback on performance, and address any concerns or problems.
Cashier
Speedway Gas Station
Greensboro
02.2025 - 04.2025
- Processed customer transactions quickly and accurately at Speedway Gas Station.
- Maintained cleanliness and organization of the cashier station and store area.
- Assisted customers with inquiries and provided helpful product recommendations.
- Handled cash, credit, and debit transactions following company policies.
- Managed inventory levels by restocking items as needed throughout the day.
- Operated point-of-sale systems efficiently to minimize wait times for customers.
- Resolved customer complaints professionally to enhance overall service experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
Key Holder Supervisor
Plato’s closet
Broomall
10.2023 - 11.2024
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service standards and procedures.
- Managed cash handling processes, including register operations and deposits.
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Assisted in inventory management by conducting stock counts and restocking items.
- Implemented loss prevention strategies to minimize theft and improve security.
- Fostered a positive team environment through effective communication and support.
- Coordinated sales promotions and events to boost store traffic and sales engagement.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
- Managed employee attendance records and monitored adherence to policy.
- Tracked sales data to ensure accurate inventory levels.
- Recruited, interviewed and trained new key holders.
- Supervised cashiers during peak hours of operation.
- Monitored store performance and identified areas for improvement.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Conducted regular team meetings to discuss progress and challenges.
- Developed strategies to increase customer loyalty and retention.
- Created promotional displays that increased visibility of merchandise.
- Developed effective staff schedules that maximized productivity.
Caregiver
At Home Quality Care
Oxford
05.2021 - 01.2023
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with meal preparation, ensuring proper nutrition and dietary needs.
- Coordinated transportation for clients to appointments and social activities.
- Maintained a clean, safe, and organized environment for clients at home.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Accompanied clients to social events such as movies or plays.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Participated in team meetings regarding client progress or concerns raised by family members.
Education
Burlington City High School
Burlington, NJSkills
- Individual service planning
- Behavior monitoring
- Staff training
- Client assessment
- Direct support management
- Team leadership
- Inventory management
- Problem solving
- Effective communication
- Emotional intelligence
- Time management
- Documentation
- Technology proficiency
- Resource monitoring
- Community-based educational programs
- Patient education and counseling
- Training and mentoring
Timeline
Direct Support Supervisor
RHA Health Services LLC
04.2025 - Current
Cashier
Speedway Gas Station
02.2025 - 04.2025
Key Holder Supervisor
Plato’s closet
10.2023 - 11.2024
Caregiver
At Home Quality Care
05.2021 - 01.2023
Burlington City High School