Meghan Johnston Goomis
Raleigh
Summary
Results-driven Client Support Manager with 20 years in customer success and talent management. Expertise in fostering client relationships and leading support teams. Strong capabilities in problem resolution, process improvement, and team leadership, with a history of enhancing client satisfaction and implementing effective support strategies.
Overview
28
28
years of professional experience
Work History
Client Support Manager
Dude Solutions/Brightly Software
Raleigh
06.2019 - Current
- Managed client inquiries and provided timely solutions to enhance customer satisfaction.
- Developed training materials for staff to improve product knowledge and service delivery.
- Collaborated with cross-functional teams to resolve complex client issues effectively.
- Implemented feedback systems to gather client insights for service enhancement opportunities.
- Coordinated with product development teams to relay client needs and requirements accurately.
- Analyzed data from customer feedback surveys to identify areas of improvement.
Client Support Representative
Dude Solutions/Brightly Software
Raleigh
05.2018 - 06.2019
- Assisted clients with software inquiries and technical support requests.
- Collaborated with cross-functional teams to resolve client issues efficiently.
- Documented client interactions and solutions in the support database.
- Managed ticketing system to prioritize and track support requests effectively.
Account Representative-Government Sector
Dude Solutions, Inc.
Cary
11.2017 - 05.2018
- Quota carrying sales representative for solutions based software company. Responsible for management of daily prospecting, conducting web meetings for prospects and negotiating and closing deals.
- Pipeline management and organization of clients/ prospects through SalesLoft and Salesforce software.
- Other duties include organizing onboarding schedules for new clients, regular client check-ins and being a team leader in new company initiatives.
Associate Corporate Sales Representative
Citrix Systems, Inc.
Raleigh
08.2017 - 10.2017
- Responsible for conducting high volume prospecting to qualify leads for Share-File division.
- Successful in meeting daily quota of 130+ calls per day and/or booking 3-6 demos per day.
- 201.7% to sales quota in first month.
General Manager
GAP INC./Old Navy
Raleigh
05.2016 - 07.2017
- Responsible for general operations of high volume/high traffic retail location.
- Managed talent development and productivity of six managers and 70 employees.
- Daily tasks included business analyses, staffing, scheduling and ensuring all company directives and sales expectations were met.
- Increased sales volume 20% in first 8 months.
General Manager
The Limited, LLC
Raleigh
03.2006 - 05.2016
- Responsible for overseeing store operations of a high volume/high stakes retail location.
- Managed payroll, scheduling, hiring and performance management for team leaders and associates.
- Daily tasks included goal setting to drive top-line sales, ensuring all company directives were executed and assisting with various district duties.
- Trained and coached teams on new POS software, labor applications and talent acquisition software.
Team Lead
The Limited Too
Wilmington
07.1998 - 03.2006
- Responsible for hourly/weekly/monthly sales goals and implementing team strategies.
- Mapped and planned all visual moves and led team visual execution.
- Assisted General Manager in district duties in regards to loss prevention, new store openings and team training.
Education
Bachelor of Arts - Psychology
University of North Carolina at Wilmington
Wilmington, NC01-2004
Skills
- Client relationship management
- Client support strategy
- Customer feedback analysis
- Issue resolution
- Conflict resolution
- Data interpretation
- Training development
Timeline
Client Support Manager
Dude Solutions/Brightly Software
06.2019 - Current
Client Support Representative
Dude Solutions/Brightly Software
05.2018 - 06.2019
Account Representative-Government Sector
Dude Solutions, Inc.
11.2017 - 05.2018
Associate Corporate Sales Representative
Citrix Systems, Inc.
08.2017 - 10.2017
General Manager
GAP INC./Old Navy
05.2016 - 07.2017
General Manager
The Limited, LLC
03.2006 - 05.2016
Team Lead
The Limited Too
07.1998 - 03.2006
Bachelor of Arts - Psychology
University of North Carolina at Wilmington