Meghan Milliones
Wilmington
Summary
Dynamic management professional with over four years of proven success in the travel industry. Recognized for achieving exceptional results by leading teams effectively and implementing strategic initiatives that enhance operational efficiency. Adept at conflict resolution and relationship building, achieving a 90% customer satisfaction rate over the past two years.
Overview
4
4
years of professional experience
Work History
Branch Manager
Enterprise Mobility
08.2022 - Current
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Build relationships with service and body shop managers, insurance companies, and maintenance vendors, tailoring our services to fit theirs and our mutual customers needs.
- Cultivate lasting relationships with high-value corporate clients, securing their loyalty through exceptional service and advice.
- Improved Service Quality score by hosting quarterly reviews with our largest corporate accounts, Clemson University, SC GOV., and Schneider Electric USA
- Foster a culture of excellence and accountability, resulting in branch consistently exceeding performance targets and earning the Triple Crown honor which is awarded to less than 5% of branches.
- Increase branch profitability by implementing cost-saving measures and driving revenue through sales and growth.
- Ensure deadlines are met and all tasks are completed daily by proactively managing individual and team tasks and streamlining processes.
- Enhance branch productivity and engagement by handling staff conflicts, evaluations, hiring, and termination processes.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Assistant Branch Manager
Enterprise Mobility
05.2021 - 07.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 15%.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed strong relationships with key business partners, contributing to significant growth in business revenue.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Management Trainee
Enterprise Mobility
08.2020 - 05.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with honesty and integrity to promote culture of company.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
Education
Bachelor of Arts - English
Clemson University
Clemson, SC05.2019
Skills
- Strategic Planning
- Logistics
- Certified Respite Caregiver
- Sales Expertise
- Professionalism
- Microsoft Office Suite
- Written and Verbal Communication
- Account Management
- Problem-Solving
- Business Development
- Time Management
Timeline
Branch Manager
Enterprise Mobility
08.2022 - Current
Assistant Branch Manager
Enterprise Mobility
05.2021 - 07.2022
Management Trainee
Enterprise Mobility
08.2020 - 05.2021
Bachelor of Arts - English
Clemson University
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