Megan Hamilton
Eden
Summary
Skilled and purpose-driven employee with several years of experience supervising and cash handling operations.in leading operations. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce conflicts. Contributed to significant process improvements in previous roles, ensuring timely delivery and accuracy. Personable communicator with strengths in providing useful and constructive evaluations to increase efficiency and support customer confidence. Dedicated in developing long-lasting and productive relationships with small business customers. Excellent communicator and multitasker with strong planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Warehouse Manager/Customer Service Representative
PRESSIE
Greensboro
06.2024 - Current
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Generated warehouse shipping documents, packing lists and invoices.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Teacher
Guilford County School System
Greensboro
09.2020 - 06.2024
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Encouraged critical thinking skills and problem solving strategies among students.
- Participated in workshops, trainings and conferences to improve educational skills.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Received recognition for contributions to innovative concepts in classroom instruction.
Retail Store Manager
BohoBlu
High Point
09.2018 - 09.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled cash register transactions accurately while providing excellent customer service.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Drafted detailed reports on store performance for upper management review.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Waitress
Rio Bravo Mexican Grill
Greensboro
06.2015 - 07.2018
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Northeast Guilford High School
McLeansville, NC06-2017
Some College (No Degree) - Speech Therapy
University of North Carolina At Greensboro
Greensboro, NCSkills
- Customer service
- Team leadership
- Inventory management
- Relationship building
- Problem solving
- Time management
- Operations planning
- Goal setting
- Financial reporting
- Workflow optimization
- Organizational
Timeline
Warehouse Manager/Customer Service Representative
PRESSIE
06.2024 - Current
Teacher
Guilford County School System
09.2020 - 06.2024
Retail Store Manager
BohoBlu
09.2018 - 09.2020
Waitress
Rio Bravo Mexican Grill
06.2015 - 07.2018
High School Diploma -
Northeast Guilford High School
Some College (No Degree) - Speech Therapy
University of North Carolina At Greensboro