Megan Stewart
Charlotte
Summary
Reliable and dynamic individual with 12 years of experience fostering repeat customers through consistent, professional service. Demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Well-versed in hospitality standards and natural knack for building relationships with customers.
Dedicated to creating inviting environment for both guests and staff.
Overview
10
10
years of professional experience
Work History
Bar Manager
Thirsty Social Club
05.2023 - Current
- Oversaw daily bar operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed inventory levels, optimizing stock rotation and minimizing waste through precise ordering processes.
- Established relationships with suppliers to negotiate favorable terms and maintain competitive pricing on products.
- Coordinated special events and promotions, increasing customer engagement and driving sales growth.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Digital Account Executive
Signature W Studio
01.2021 - Current
- Managed key client relationships, ensuring their satisfaction, identified upsell opportunities, and delivered exceptional customer service.
- Reviewed and approved marketing content and campaigns developed by my team and ensured alignment with clients objectives and maintaining quality standards.
- Conducted regular client meetings to review progress, address concerns, and identify opportunities for growth.
- Oversaw, developed and executed marketing campaigns, ensuring they align with the clients goals and meet quality company standards.
- Monitored campaign performance, analyzed data, and provided insights and recommendations to clients, highlighting success and opportunities for improvement.
- Developed and communicated sales targets, objectives, and KPIs, as well as identified market trends, competitor strategies, and fostered a high-performance sales culture to achieve sales goals.
- Successfully and currently staying updated on industry trends, digital marketing strategies, emerging technologies, and providing thought leadership to clients and my team.
Sales Specialist
Right Choice Restoration
05.2021 - 01.2022
- Developed tailored sales strategies to meet diverse client needs in restoration services.
- Collaborated with project managers to ensure seamless communication and service delivery standards.
- Conducted market analysis to identify emerging trends and opportunities for business growth.
- Implemented CRM systems to enhance lead tracking and improve client relationship management.
- Spearheaded initiatives that improved customer satisfaction ratings through targeted follow-up processes.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Manager/Bar Manager
Lucky Dog Bark and Brew
10.2018 - 01.2022
- Ensured quality control for items sold, counted inventory, and ordered items according to sales.
- Planned and orchestrated company events, worked with other vendors to involve them in such events, worked closely with non-profits to create a successful event.
- Pushed competitive sales tactics to ensure that monthly sales goals are met.
- Managed the company's social media, posting daily to keep the platforms fresh and up to date, as well as making promotional flyers for the business to advertise monthly and daily specials.
- Managed a team of 20+ individuals, creating schedules, and handling conflicts.
Account manager
F&M Supply
05.2016 - 10.2018
- Created and sent out invoices to clients, as well as paying and organizing invoicing for the company.
- Ran and organized showroom visits with clients, and educated them on the different types of stone offered, and upsold when appropriate.
- Managed the Quickbooks account, organized orders, and sent out freight trucks to the correct destinations.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored solutions by analyzing customer needs and aligning products with requirements.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Assistant general Manager
Westward Ho Rv Resort and Campground
06.2015 - 05.2016
- Assisted the general manager with the resort's day to day operations, including guest services, maintenance, and administrative tasks.
- Handled guest complaints and issues in a professional and timely manner.
- Managed reservations, planned events, oversaw housekeeping and maintenance staff, assisted with budgeting and financial management, and ensured compliance with all company policies and procedures.
- Coordinated daily operations to enhance guest satisfaction and streamline service delivery.
- Developed training programs for staff, improving team performance and operational efficiency.
- Analyzed guest feedback to identify areas for improvement in services offered at the resort.
- Led cross-functional teams to execute special events, enhancing community engagement and visibility.
- Fostered strong relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
Bachelors - Human Communication Studies
Shippensburg University
Shippensburg, PA12-2015
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Conflict resolution
- Customer relationship building
- Guest interaction
- Outgoing personality
Timeline
Bar Manager
Thirsty Social Club
05.2023 - Current
Sales Specialist
Right Choice Restoration
05.2021 - 01.2022
Digital Account Executive
Signature W Studio
01.2021 - Current
Manager/Bar Manager
Lucky Dog Bark and Brew
10.2018 - 01.2022
Account manager
F&M Supply
05.2016 - 10.2018
Assistant general Manager
Westward Ho Rv Resort and Campground
06.2015 - 05.2016
Bachelors - Human Communication Studies
Shippensburg University
Similar Profiles
Charles-Edouard LigondéCharles-Edouard Ligondé
Production Coordinator at Bon Club (formerly Carl Social Club)Production Coordinator at Bon Club (formerly Carl Social Club)
Abdulaziz Bin HelalAbdulaziz Bin Helal
Volunteer at Google student club - Social Cultural ClubVolunteer at Google student club - Social Cultural Club
Wayne EnglandWayne England
Operations Manager at Ainslie Group – Ainslie Football and Social Club (AFC) & Gungahlin Lakes Golf and Community Club (GLGCC)Operations Manager at Ainslie Group – Ainslie Football and Social Club (AFC) & Gungahlin Lakes Golf and Community Club (GLGCC)
Eva DeelEva Deel
Hostess at Catalina Kitchen & BarHostess at Catalina Kitchen & Bar
Sadaka KimbleSadaka Kimble
Customer Service Care Specialist I at NordstromCustomer Service Care Specialist I at Nordstrom