Megan Starnes
Concord
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Lead Immunizer Pharmacy Technician
Publix Pharmacy
Concord
03.2023 - Current
- Filled prescriptions accurately and efficiently following pharmacist instructions.
- Assisted customers with medication inquiries and provided excellent service.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
- Trained new team members on pharmacy procedures and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Operated pharmacy software to process transactions and maintain patient records.
- Educated patients on proper medication usage and potential side effects.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Pharmacy Technician
Weis Market Pharmacy
Schnecksville
10.2019 - 03.2023
- Processed and filled prescriptions accurately for customers and healthcare providers.
- Managed inventory by ordering and restocking medication supplies efficiently.
- Assisted customers with medication inquiries and provided usage instructions clearly.
- Collaborated with pharmacists to ensure compliance with safety regulations and protocols.
- Maintained cleanliness and organization of pharmacy workspace and equipment diligently.
- Operated pharmacy software to record patient information and track prescription history.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
Homeschooled
Schnecksville, PASkills
- Problem solving
- Effective communication
- Attention to detail
- Data entry accuracy
- Conflict resolution
- Time management
- Operations support
- Billing support
- Interpreting orders
- Pharmacology
- Medication dispensing
- Pharmacy software proficiency
- Proper labeling
- Prescription filling
- Answering customer questions
- Problem-solving skills
- Customer service excellence
- Patient education
Certification
- PTCB certified 2023
- CPR and First aid certified through American Red Cross 2025
- Pharmacy License: state board 2026
Timeline
Lead Immunizer Pharmacy Technician
Publix Pharmacy
03.2023 - Current
Pharmacy Technician
Weis Market Pharmacy
10.2019 - 03.2023
Homeschooled