Megan Shaffer
Morganton
Summary
Seasoned Front of the House Manager with comprehensive experience in managing restaurant operations, overseeing staff training and scheduling, and coordinating special events. Strengths include strong organizational skills, ability to multitask effectively, and excellent problem-solving capabilities. Have consistently improved efficiency of housekeeping procedures while maintaining high standards for cleanliness and service quality.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Front of the House Manager
Moondog Pizza
Morganton
06.2017 - Current
- Managed daily operations of a busy pizza house, ensuring smooth workflow.
- Oversaw staff scheduling and training to maintain optimal service levels.
- Coordinated inventory management, tracking supplies and ordering as needed.
- Implemented health and safety protocols to ensure a clean working environment.
- Facilitated communication between kitchen and front-of-house staff for efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Developed systems for efficient management of daily operations in the house.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Ensured compliance with local health and safety regulations at the residence.
Education
Robert L. Patton High School
Morganton, NCSkills
- Inventory management
- Staff scheduling
- Health compliance
- Operational efficiency
- Service quality assurance
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Guest relations
- Staff training
- Cleaning proficiency
- Decision-making
- Staff motivation
References
References available upon request.
Timeline
Front of the House Manager
Moondog Pizza
06.2017 - Current
Robert L. Patton High School