Megan Schreiner
Fayetteville
Summary
Customer-service professional with 10+ years of experience handling inbound and outbound communication, supporting clients, resolving concerns, and managing workflow in fast-paced environments. Skilled in phone-based customer support, scheduling, problem-solving, and maintaining a positive, empathetic approach. Seeking a call center or remote customer support position.
Overview
11
11
years of professional experience
Work History
Associate
Lamain Industries
10.2022 - Current
- Maintain accurate inventory counts with strong attention to detail.
- Support operations with reliability and consistency.
- Adapt quickly in a fast-paced environment.
- Entrusted to trained 9 new hires, fostering skill development and improving team performance.
Client Service Specialist
Self-Employed
02.2022 - Current
- Manage inbound and outbound calls for scheduling, reminders, and follow-ups.
- Managed client inquiries and provided tailored solutions to enhance customer satisfaction.
- Maintain accurate records and documentation of 30 monthly clients.
- Organize daily workflow independently in a fast-paced environment.
Social Media Team Leader
AudienceNEXT, LLC
09.2024 - 12.2024
- Handled inbound customer communication and acted as liaison between clients and management.
- Performed receptionist duties including answering inquiries and routing messages.
- Developed and implemented process improvements, enhancing operational efficiency and team performance.
Wax Specialist
European Wax Center
11.2020 - 02.2022
- Delivered exceptional client experiences through personalized waxing consultations and services 150 clients monthly.
- Recommended products and maintained strong client relationships.
- Trained new staff on waxing techniques and customer service best practices to improve team performance.
- Developed strong client relationships, resulting in increased repeat business and loyalty.
Stylist
Fantastic Sams
10.2014 - 11.2020
- Delivered exceptional customer service through personalized consultations and tailored styling solutions.
- Executed a variety of haircut techniques, ensuring quality and client satisfaction with each appointment.
- Established rapport with new clients and sustained a steady clientele by using interpersonal communication while maintaining appointment flow.
Education
Cosmetology -
Waukesha County Technical College
01.2012
Skills
- Inbound & Outbound Call Handling
- Customer Service & Support
- Phone, Email & Online Communication
- Conflict Resolution & Problem-Solving
- Scheduling & Data Entry
- Documentation & Record Keeping
- Multitasking in Fast-Paced Settings
- Sales & Customer Experience
- Professionalism & Empathy
Timeline
Social Media Team Leader
AudienceNEXT, LLC
09.2024 - 12.2024
Associate
Lamain Industries
10.2022 - Current
Client Service Specialist
Self-Employed
02.2022 - Current
Wax Specialist
European Wax Center
11.2020 - 02.2022
Stylist
Fantastic Sams
10.2014 - 11.2020
Cosmetology -
Waukesha County Technical College