Megan Reeder
Elon
Summary
Detail-oriented Client Care Coordinator with a proven track record in enhancing service delivery and client satisfaction. Skilled in optimizing scheduling systems and building strong relationships to drive repeat business.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Life at Home Senior Care
Burlington, NC
12.2018 - Current
- Coordinated care plans with clients and families to enhance service delivery.
- Monitored client feedback to refine services and address concerns promptly.
- Implemented scheduling systems that optimized caregiver assignments and availability.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained staff on operating procedures and company services.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
Administrative Assistant
National Agent Alliance
Burlington, NC
06.2017 - 11.2018
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Business Management
University of Alabama
AL05-2017
Skills
- Organizational skills
- Patient education
- Medical terminology
- Team supervision
- Attention to detail
- Problem-solving abilities
- Calm and professional under pressure
- Reliability
- Relationship building
- Customer relations
- Healthcare operations
- Strategic planning
Timeline
Client Care Coordinator
Life at Home Senior Care
12.2018 - Current
Administrative Assistant
National Agent Alliance
06.2017 - 11.2018
Bachelor of Science - Business Management
University of Alabama