Megan Powell
Charlotte
Summary
Adaptable leader with a versatile background in admissions and hospitality. Recognized for excellence in communication and customer satisfaction, committed to optimizing processes and improving service delivery across teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Director
Lakeside Health & Rehab
Charlotte
01.2024 - Current
- Facilitated admission processes, ensured compliance with regulatory standards and policies, and maintained a streamlined workflow.
- Coordinated with families to support admissions experience, enhancing communication and addressing concerns promptly.
- Collaborated with healthcare staff to assess patient needs, ensuring appropriate placement and improving overall care.
Food Service Director
Mecklenburg Health and Rehab
Charlotte
01.2020 - 12.2023
- Collaborated with cross-functional teams to align strategies and meet project goals.
- Partnered with team members to deliver high-quality service and enhance customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on performance enhancement strategies to strengthen customer relations.
- Maintained records of food purchases, sales figures, and inventories according to legal standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Hospitality Manager
Compass Group USA
Charlotte
07.2018 - 10.2019
- Led customer service initiatives, significantly improving guest satisfaction levels.
- Supervised staff training, resulting in enhanced service quality and efficiency.
- Managed daily operations of dining services, ensuring diverse client needs were met.
- Developed menus in collaboration with culinary teams and clients.
Education
Bachelor of Science - Food Service Management
Johnson & Wales University
Providence, RI05-2011
Associate of Science - Culinary Arts
Johnson & Wales University
Providence, RI05-2009
Skills
- Service delivery
- Staff training
- Leadership Skills
- Team collaboration
- Organization
- Problem solving
- Communication Skills
- Dependable and responsible
- Inventory management
Certification
- Serve Safe Certified
- Certified Dietary Manager
- Certified Food Protection Professional
Timeline
Admissions Director
Lakeside Health & Rehab
01.2024 - Current
Food Service Director
Mecklenburg Health and Rehab
01.2020 - 12.2023
Hospitality Manager
Compass Group USA
07.2018 - 10.2019
Bachelor of Science - Food Service Management
Johnson & Wales University
Associate of Science - Culinary Arts
Johnson & Wales University