Megan Phagan
Wilmington
Summary
Triage Medical Assistant with a strong background in patient education and surgical assistance at Summit Plastic Surgery & Dermatology. Expertise in EMR systems and inventory management, excelling in high-pressure environments. Dedicated to enhancing patient experiences and improving clinic efficiency through teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Triage Medical Assistant
Summit Plastic Surgery & Dermatology
Hampstead
09.2022 - Current
- Collected patient information and documented interactions using electronic health record systems.
- Took vital signs while preparing rooms and patients for consultations and procedures.
- Educated patients on skin conditions, treatment options, and medication instructions.
- Scheduled follow-up appointments for patients with chronic or recurring skin conditions.
- Coordinated referrals among primary care providers, specialists, and healthcare professionals.
- Managed inventory of department supplies, ensuring timely ordering when necessary.
- Oversaw quality control checks on biologic samples to ensure regulatory compliance.
- Facilitated staff training sessions on biologic handling and safety protocols.
- Assessed patient needs and prioritized care in fast-paced clinical environment.
- Assisted healthcare providers with procedures and patient examinations directly.
- Educated patients on treatment plans and medication instructions clearly.
- Collaborated with team members to improve triage processes effectively.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Ordered laboratory tests, imaging studies and other diagnostic tests related to patient care plans.
- Coordinated referrals between primary care providers, specialists and other healthcare professionals.
Certified Dermatology Technician
Wilson Dermatology Clinic
Wilson
03.2021 - 09.2022
- Assembled surgical trays and prepared operating rooms at 7:00 am for efficiency in Mohs surgeries.
- Drew lidocaine at 7:15 am to facilitate anesthetic administration.
- Prepared patients for Mohs surgery, ensuring comfort and readiness.
- Provided assistance to surgeon with layered excisions during procedures.
- Cauterized bleeding points and applied bandages while awaiting lab outcomes.
- Accurately measured vital signs to track patient status pre- and post-surgery.
- Updated care plans and recorded comprehensive patient histories.
- Reminded patients of upcoming appointments, enhancing clinic operations.
Receptionist
Cooley Veterinary Hospital
Rockingham
07.2019 - 11.2020
- Managed scheduling of surgeries, suture removals, annuals, boarding, and follow-up appointments.
- Ensured timely check-in and check-out for all clients to streamline operations.
- Filled and refilled prescription medications as required by patients.
- Systematically organized deceased patient charts for effective record management.
- Conducted sanitation of exam rooms post-visit to guarantee a clean environment.
- Produced reports regarding controlled medications for tracking purposes.
- Provided nail trimming services during routine examinations.
- Completed daily cash drawer reconciliations for financial accuracy.
Certified Dermatology Tech
Carolina Skin Care
Pinehurst
09.2017 - 06.2019
- Updated patient records with new concerns and medications after thorough assessments.
- Performed biopsies in labeled specimen bottles to ensure accurate tracking.
- Communicated results from pathology reports to patients promptly.
- Scheduled skin cancer surgeries, including full excision, ED&C, cryotherapy, and Mohs procedures.
- Prepared patients for all surgical procedures to enhance readiness.
- Assembled sterile surgery packs for upcoming operations.
- Sterilized surgical instruments daily to maintain hygiene standards.
- Assisted in various surgeries, including cosmetic treatments such as Botox and Restylane.
Education
High School Diploma - Rockingham, NC
Rockingham Christian Academy
Rockingham, NC01.2010
Dermatology Technician
Skills
- Insurance claims processing
- Billing and collections
- EMR and EHR systems
- Data entry accuracy
- Scheduling and referrals
- Front desk operations
- Vital signs assessment
- Injection techniques
- Microsoft Office proficiency
- Medical record management
- Filing and documentation
- Veterinary practice expertise
- Healthcare terminology
- Effective phone communication
- Patient care methods
- Team collaboration skills
- Inventory management
- Surgical assistance
Certification
• Certified Dermatology Technician 2019-2025
• CPR Certification, Basic Life Support (BLS)
• CPR Certification, Basic Life Support (BLS)
Timeline
Triage Medical Assistant
Summit Plastic Surgery & Dermatology
09.2022 - Current
Certified Dermatology Technician
Wilson Dermatology Clinic
03.2021 - 09.2022
Receptionist
Cooley Veterinary Hospital
07.2019 - 11.2020
Certified Dermatology Tech
Carolina Skin Care
09.2017 - 06.2019
High School Diploma - Rockingham, NC
Rockingham Christian Academy
Dermatology Technician