Megan Olsen
Asheville
Summary
Seeking a Customer Success Manager role where relationship-building, problem-solving, and long-term customer value are core priorities. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Farm Burger
South Asheville
07.2018 - Current
- Built and maintained long-term relationships with hundreds of repeat customers, resolving escalated concerns and ensuring high retention and loyalty
- Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
- Acted as primary point of contact for customer issues, handling sensitive situations with empathy, clarity, and follow-through
- Analyzed monthly profit and loss reports to identify trends, risks, and opportunities; implemented action plans to improve performance
- Managed onboarding, training, scheduling, and performance of restaurant-level staff
- Fostered a positive workplace culture, promoting teamwork and employee engagement initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Customer Service Manager
Furniture Options
09.2016 - 06.2018
- Managed end-to-end customer experience from order placement through delivery and post-sale support
- Resolved billing issues, chargebacks, and service failures
- Led cross-functional teams including sales, warehouse, and delivery staff
- Maintained accurate records to support reporting and follow-up
General Manager
Chester Diner
11.2015 - 09.2016
- Oversaw daily operations while ensuring consistent, high-quality guest experiences
- Managed scheduling, sales reporting, and cash handling
Education
Sociology
State University of New York – Orange
Skills
- Customer Relationship Management
- Issue Resolution
- Retention Strategy
- Cross-Functional Collaboration
- Data Analysis
- Process Improvement
- Team Leadership
- Leadership and team building
- Operations management
Timeline
General Manager
Farm Burger
07.2018 - Current
Customer Service Manager
Furniture Options
09.2016 - 06.2018
General Manager
Chester Diner
11.2015 - 09.2016
Sociology
State University of New York – Orange