MEGAN Mook
State Road
Summary
Dedicated medical records professional with a proven track record of managing healthcare documentation efficiently and accurately. Proficient in organizing, analyzing, and maintaining medical records in compliance with regulatory standards. Skilled in electronic health record (EHR) systems and data management software. Experience with customer service, multitasking, and time management abilities.
Overview
24
24
years of professional experience
Work History
Medical Records Specialist
Mountain Valley Hospice & Palliative Care
Elkin
11.2021 - Current
- Maintain accurate documentation of all activities related to medical records.
- Adhere to HIPAA guidelines when handling protected health information.
- Monitor progress notes entered into the system by physicians or other healthcare providers.
- Process requests for copies of patient medical files within designated timeframes.
- Collect, file, scan, and retrieve confidential patient information.
- Scan documents into electronic health record system according to established procedures.
- Keep department clean, organized and professional.
- Setup and host virtual meetings with all disciplines.
- Answer incoming calls, and direct calls to the appropriate person.
- Order office and medical supplies for our office.
CNA
Wake Forest Baptist Health Wilkes Medical Center
North Wilkesboro
10.2013 - 10.2021
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Supported the social and emotional needs of patients by providing caring companionship.
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
Home Health CNA
Living Waters Home Care
Sparta
09.2011 - 02.2014
- Provided patients with emotional and social support.
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing.
- Reviewed written care plans, executed instructions, and documented services delivered.
Home Health CNA
Tender Touch Home Care
Elkin
07.2010 - 07.2011
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Helped patients with daily living tasks including feeding, dressing, and personal hygiene.
- Bathed, groomed, dressed, and fed patients and provided emotional and psychological support.
- Reviewed written care plans, executed instructions, and documented services delivered.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
Receptionist
Day Trips & Tours
Mount Airy
09.2008 - 09.2010
- Answered incoming office calls over multi-line system and answered questions, took messages.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Accepted incoming mail and packages and routed to appropriate staff.
- Managed incoming and outgoing mail and deliveries to support efficient office operations.
- Shared information about office hours, upcoming trip information, and scheduling trips.
Home Health CNA
Touched By Angels Home Healthcare
Yadkinville
02.2010 - 07.2010
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
- Provided patients with emotional and social support.
- Reviewed written care plans, executed instructions, and documented services delivered.
- Bathed, groomed, dressed, and fed patients and provided emotional and psychological support.
CNA
DePaul Twelve Oaks
Mount Airy
06.2008 - 02.2010
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Supported the social and emotional needs of patients by providing caring companionship.
- Responded appropriately to symptoms and behavior.
Home Health CNA
American Healthcare Services, Inc.
Mount Airy
06.2006 - 06.2008
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
- Provided patients with emotional and social support.
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
- Reviewed written care plans, executed instructions, and documented services delivered.
PCA
Heritage Care of Elkin
Elkin
06.2005 - 06.2006
- Attended to comfort of patients by adjusting bed settings, completing timely turns, and repositioning individuals with utmost care.
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Responded appropriately to symptoms and behavior.
- Supported the social and emotional needs of patients by providing caring companionship.
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Cashier
Pleasant Hill Grocery
Elkin
03.2004 - 06.2005
- Processed cash register transactions by inputting product costs and giving back change.
- Adhered to all cash handling policies and procedures.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Collected payment for customer purchases.
- Greeted all customers and provided prompt and friendly service.
- Bagged and packaged customer orders and purchases.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Cashier/Cook
M & R Catering
Dobson
08.2001 - 12.2003
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Processed cash register transactions by inputting product costs and giving back change.
- Greeted all customers and provided prompt and friendly service.
- Cooked food products following established instructions for the preparation of particular menu items.
- Ensured that food was stored at the proper temperature as required by food safety regulations.
- Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations.
- Cleaned and disinfected food preparation areas, workstations, and equipment.
Education
CNA Certification - CNA
Surry Community College
Dobson, NCHigh School Diploma -
East Wilkes High School
Ronda, NCSkills
- Medical records management
- Electronic health records
- HIPAA compliance
- Data entry accuracy
- Document scanning
- Patient confidentiality
- Office organization
- Customer service
- Communication skills
- Virtual meeting facilitation
- Supply management
- Medical records retrieval
- Medical records auditing
- Payment collection
Timeline
Medical Records Specialist
Mountain Valley Hospice & Palliative Care
11.2021 - Current
CNA
Wake Forest Baptist Health Wilkes Medical Center
10.2013 - 10.2021
Home Health CNA
Living Waters Home Care
09.2011 - 02.2014
Home Health CNA
Tender Touch Home Care
07.2010 - 07.2011
Home Health CNA
Touched By Angels Home Healthcare
02.2010 - 07.2010
Receptionist
Day Trips & Tours
09.2008 - 09.2010
CNA
DePaul Twelve Oaks
06.2008 - 02.2010
Home Health CNA
American Healthcare Services, Inc.
06.2006 - 06.2008
PCA
Heritage Care of Elkin
06.2005 - 06.2006
Cashier
Pleasant Hill Grocery
03.2004 - 06.2005
Cashier/Cook
M & R Catering
08.2001 - 12.2003
CNA Certification - CNA
Surry Community College
High School Diploma -
East Wilkes High School