Megan Locklear
Statesville
Summary
Dynamic and results-driven professional with extensive experience in retail operations management at Hardees Restaurant. Proven track record in enhancing customer relations and driving sales growth through effective employee training and performance evaluation. Skilled in cost control and team motivation, consistently achieving operational excellence and fostering a positive work environment.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Dollar General
Jonesville
03.2023 - Current
- Enhanced inventory accuracy through systematic stock counts and reconciliation of discrepancies.
- Coordinated schedules, workflows, and shift coverage to align with business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented company policies and procedures to uphold operational standards across departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assitant Manager
Hardees Resturamt
Laurinburg
08.2024 - 09.2025
- Assisted in daily operations and management of restaurant staff.
- Coordinated schedules and shifts for team members effectively.
- Trained new employees on service standards and procedures.
- Monitored inventory levels and ordered supplies regularly.
- Ensured compliance with health and safety regulations consistently.
- Handled customer inquiries and resolved issues promptly.
Fast Track General Manager
Arbys Resturant
Statesville
10.2021 - 03.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Store Manager
Burger King
Savannah
06.2015 - 08.2021
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Oversaw food preparation, production and presentation according to quality standards.
Assistant Store Manager
KFC Taco Bell
Savannah
08.2007 - 02.2014
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Served orders to customers at windows, counters and tables.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Skills
- Customer Relations
- Employee Scheduling
- Cost Control
- Sales Reporting
- Employee Performance Evaluation
- Retail Operations Management
- Hiring and Training
- Sales Growth
- Staff Development
- Team Motivation
Timeline
Assitant Manager
Hardees Resturamt
08.2024 - 09.2025
Assistant Manager
Dollar General
03.2023 - Current
Fast Track General Manager
Arbys Resturant
10.2021 - 03.2023
Store Manager
Burger King
06.2015 - 08.2021
Assistant Store Manager
KFC Taco Bell
08.2007 - 02.2014