Dedicated owner and master hairstylist known for delivering high-end customer experiences. Expertise in fostering strong client relationships and driving revenue through tailored product recommendations and exceptional service.
Built a loyal client base through referrals, repeat business and exception service delivery
delivered high-end, consultative customer experiences resulting in strong client satisfaction and retention
Increased retail sales by educating clients on professional haircare solutions tailored to their needs.
Drove consistent revenue growth through personalized product recommendations, service upgrades and cross selling.
Effectively resolved client concerns to maintain positive relationships and brand reputation
Manager Director
Why Weight Trim Clinic
Virginia Beach, VA
07.2024 - 06.2025
Improved overall spa revenue by upselling treatments and retail products effectively.
Identified needs of customers promptly and efficiently.
Delivered personalized, solutions-based consultations to guide clients toward appropriate wellness programs aligned with their goals and budgets
Drove consistent sales by educating clients on customized weight loss programs, wellness services, upselling of extra servies resulting in higher revenue and long term retention.
Built strong client relationships through trust, education, and accountability, contributing to increased referrals and repeat business
Owner/Master Hairstylist
Salon Seven
Fishers, IN
08.2010 - 07.2024
Managed daily salon operations, ensuring high-quality customer service and satisfaction.
Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clients.
Managed pricing, promotions, and service packages to maximize profitability.
Trained, mentored, and supervised staff to ensure service excellence and sales performance.
Built and maintained a loyal client base through relationship-driven sales and consistent repeat business.
Delivered exceptional customer experiences that resulted in high retention and referrals.
Conducted in-depth client consultations to assess needs, recommend services and products, and consistently upsell add-on treatments and retail.
Trained and mentored stylists on sales techniques, customer experience standards, and product knowledge.