Megan Lam
Charlotte
Summary
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
6
6
years of professional experience
Work History
Server
Sushi 101
04.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Fulfillment Center Associate
Amazon
09.2021 - Current
- Unloaded inbound shipments and safely moved products to storage locations
- Helped with picking and packing, pallet building, and assembly
- Moved product from staging or storage areas into outbound trucks and trailers
- Moved cartons and totes from conveyor belts and placed on pallets or carts
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
Receptionist
AQ Nail Spa
03.2019 - 07.2021
- Answered questions about organization and provided callers with address, directions and other information
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
Cashier
Harris Teeter
01.2019 - 05.2021
- Greeted and informed customers of products, fostering positive store experiences
- Attended training to refresh on current procedures and learn process improvements
- Maintained inventory and store visual presentation to meet customer needs
- Built and maintained positive working relationships with co-workers
- Delivered service excellence through all points of contact
- Provided efficient and courteous service to customers
- Resolved and de-escalated issues to address customer concerns
- Processed cash, check and credit cards for customer purchases
- Arranged and replenished displays and merchandise racks to maintain store appearance
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC05-2025
Skills
- Team member support
- Expectation setting
- Child psychology knowledge
- Hardworking
- Professionalism
- Child development
- Research
- Organizational skills
- Interpersonal skills
Languages
Vietnamese
Timeline
Server
Sushi 101
04.2023 - Current
Fulfillment Center Associate
Amazon
09.2021 - Current
Receptionist
AQ Nail Spa
03.2019 - 07.2021
Cashier
Harris Teeter
01.2019 - 05.2021
Bachelor of Science - Psychology
University of North Carolina At Charlotte
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