Megan Kostszycki
Leland
Summary
Results-driven customer service representative focused on creating exceptional customer experiences through effective inquiry management and conflict resolution. Developed and implemented strategies that significantly improved customer retention and team performance. Proven ability to utilize product knowledge to provide tailored solutions that foster loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Team Leader
Publix
06.2020 - 08.2021
- Resolved product and service issues by clarifying complaints, identifying causes, and selecting optimal solutions.
- Maintained accurate customer records by regularly updating account information.
- Responded promptly to customer inquiries regarding products, services, and company information.
- Delivered exceptional customer care through product selection assistance and order management.
- Guided customers in inquiries and product selections to enhance overall satisfaction.
- Processed transactions accurately at checkout to ensure operational efficiency.
- Stocked shelves and organized merchandise displays to optimize store presentation.
Customer Service Office Staff Member
Publix
04.2018 - 06.2020
- Delivered exceptional customer service by leveraging product knowledge to create positive experiences.
- Investigated and resolved accounting service and delivery concerns promptly.
- Addressed associate tool and service delivery issues identified through statistical reports.
- Increased customer retention by developing unique discount options and promoting new products.
- Met customer call guidelines for service level, handling time, and productivity.
- Monitored team productivity, providing feedback to enhance efficiency and performance.
- Managed timely replacement of damaged or missing products to maintain inventory integrity.
- Collaborated with sales, marketing, and management teams to achieve shared objectives.
Customer Service Assistant Supervisor
Frank Theaters
09.2016 - 04.2018
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Manager
Family Dollar
10.2014 - 09.2016
- Coached sales associates on product specifications and selling techniques, boosting customer satisfaction ratings.
- Managed store operations in fast-paced environment through proactive communication and positive feedback.
- Approved payroll submissions, ensuring timely processing for employees.
- Fostered team collaboration and efficiency by promoting healthy work environments focused on mutual success.
- Rotated merchandise displays to highlight new products and promotions effectively.
- Completed point-of-sale procedures for opening and closing shifts accurately.
- Maximized sales and minimized shrinkage through exceptional customer service and adherence to standards.
- Supervised inventory control while maintaining organized backroom for effective ordering.
Education
Associate of Science - Computer And Information Sciences
Brunswick Community College
Bolivia, NC05-2026
High School Diploma -
West Bladen High School
Bladenboro, NC06-2011
Skills
- Customer service and support
- Inquiry management
- Complaint resolution
- Customer interaction
- Order processing
- Account management and updates
- Scheduling and time management
- Process improvement
- Team collaboration
- Interdepartmental collaboration
- Conflict resolution
- Technical support
- Product knowledge
- Problem-solving
- Effective communication
Timeline
Customer Service Team Leader
Publix
06.2020 - 08.2021
Customer Service Office Staff Member
Publix
04.2018 - 06.2020
Customer Service Assistant Supervisor
Frank Theaters
09.2016 - 04.2018
Store Manager
Family Dollar
10.2014 - 09.2016
Associate of Science - Computer And Information Sciences
Brunswick Community College
High School Diploma -
West Bladen High School