Megan Keith
Pineville
Summary
Motivated professional with over 10 years of experience in the hospitality industry, holding a B.S. in Health Systems Management and Public Health, paired with a recent certification in Data Analytics. Demonstrates strong communication, adaptability, and proficiency in Excel, SQL, and data visualization, with a growing passion for using data to uncover insights and support better decision-making. Excited to grow in a data analytics role where a strong work ethic, communication skills, and a passion for learning can contribute to team success.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Leroy Fox South End
Charlotte
11.2017 - Current
- Analyzed daily and weekly sales data using Excel to identify trends, track KPIs, and assist with forecasting labor and inventory needs.
- Utilized POS system reports to analyze customer behavior, average spend, and peak traffic hours, enhancing strategic scheduling decisions.
- Review internal tasks and identify operational defects impacting workflow.
- Use conditional formatting, pivot tables, and formulas in Excel to visualize performance and communicate insights to leadership.
- Created multi-year performance reports comparing actual sales to annual targets, identifying trends, and growth opportunities.
Operations Manager
Switzerland Inn and Chalet Restaurant
Little Switzerland
06.2014 - 11.2017
- Conducted cost analysis for multiple projects to assess budget requirements.
- Directed quality control processes ensuring high standards and adherence to regulatory requirements.
- Led cross-departmental initiatives to streamline workflows and improve communication between teams.
- Created operational plans that effectively aligned with the organization’s strategic vision and future objectives.
- Directed daily workflow of employees to enhance productivity and uphold quality standards.
Education
Bachelor of Science - Health Systems Management/Public Health
University of North Carolina At Charlotte
Charlotte, NCBusiness Intelligence Data Analyst -
Codecademy
Skills
- Effective communication and collaboration
- Microsoft Excel (pivot tables, data cleaning, conditional formatting)
- SQL (basic querying and data extraction)
- Data visualization (Tableau)
- Strong organizational skills, with the ability to prioritize competing tasks efficiently
- Statistical analysis (basic knowledge, using Excel or tools like Python, if applicable)
- Google Sheets (formulas, charts, data analysis)
- Familiarity with databases and data management
- Experience with POS systems and operational data tracking
- Ability to work under pressure and adapt quickly
Timeline
Front of House Manager
Leroy Fox South End
11.2017 - Current
Operations Manager
Switzerland Inn and Chalet Restaurant
06.2014 - 11.2017
Bachelor of Science - Health Systems Management/Public Health
University of North Carolina At Charlotte
Business Intelligence Data Analyst -
Codecademy
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