Megan Keith
Pineville,NC
Summary
Hospitable highly motivated and results-driven professional with over 10 years of experience in the hospitality industry. Adept at managing multiple tasks simultaneously, meeting tight deadlines, and delivering high-quality outcomes. Proven track record of leadership, strategic planning, and process improvement, with strong problem-solving and communication skills. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Leroy Fox South End
11.2017 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Review internal tasks and identify operational defects impacting workflow.
- Implement continuous process improvements that reduce gaps in service, performance, and safety protocol.
Director of Operations
Switzerland Inn And Chalet Restaurant
06.2014 - 11.2017
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Responsible for the accuracy of financial records and management for recurring bank deposits.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Education
Bachelor of Science - Healthcare Administration And Public Health
University of North Carolina At Charlotte
Charlotte, NC12.2021
Skills
- Guest Relations
- Conflict Resolution
- Staff Management/Hiring
- Performance Evaluation
- Food/Health Safety Compliance regulations
- Strong leadership and problem-solving skills
- Ability to absorb, understand, and share information presented
- PowerPoint/Microsoft Office experience
- Ability to multitask in a fast paced work environment
Timeline
Front of House Manager
Leroy Fox South End
11.2017 - Current
Director of Operations
Switzerland Inn And Chalet Restaurant
06.2014 - 11.2017
Bachelor of Science - Healthcare Administration And Public Health
University of North Carolina At Charlotte
Similar Profiles
Lydia WhiteLydia White
Restaurant Hostess at Leroy FoxRestaurant Hostess at Leroy Fox
Timothy SintonTimothy Sinton
Restaurant Host at Leroy FoxRestaurant Host at Leroy Fox
ARNAUD BLANCHARDARNAUD BLANCHARD
CATEGORY MANAGER at Leroy Merlin - ADEO South Africa (Pty) LtdCATEGORY MANAGER at Leroy Merlin - ADEO South Africa (Pty) Ltd