Megan Keiper
Whiteville
Summary
Dynamic professional with extensive experience in managing all facets of business operations, including financial oversight and strategic planning. Proven leadership in team management ensures optimal daily operations and increased productivity. A strong track record of cultivating robust customer relationships and driving business growth through innovative solutions reflects a commitment to excellence. Skilled in labor-intensive roles, proficient in using hand tools and machinery while adhering to safety protocols, demonstrating reliability and adaptability to achieve high standards and tangible results.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Happy House Cleaning SVS LLC
01.2022 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on cleaning techniques and company standards.
- Developed and implemented quality control procedures for consistent service excellence.
- Increased client retention through exceptional customer relationship management strategies.
- Established pricing structures based on market analysis and competitive positioning.
- Oversaw inventory management, ensuring adequate supplies for operational needs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Sales Manager
Riptide Carwash
03.2024 - 01.2025
- Led sales team to exceed quarterly targets through effective strategy implementation.
- Developed and maintained key client relationships, enhancing customer satisfaction and loyalty.
- Analyzed market trends to inform product positioning and pricing strategies.
- Trained and mentored new sales representatives, boosting team performance and engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Office Assistant
Associates Asset Recovery
03.2020 - 12.2021
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Oversee the flow of cash or financial instruments.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Recruit, interview, and select employees.
Machine Operator/ Quality Control/ Shipping and receiving
Rsh Decor
11.2018 - 03.2020
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Disassemble units to replace parts or to crate them for shipping.
- Align and secure holding fixtures, cutting tools, attachments, accessories, or materials onto machines.
- Monitor the feed and speed of machines during the machining
- Confer with other supervisors to coordinate operations and activities within or between departments.
General Laborer/ Pipefitting for city sewers
Moore Head Construction
09.2017 - 11.2018
- Communicate with supervisors and other workers, using equipment such as wireless phones, pagers, or radio telephones.
- Prepare and keep records of actions taken, including maintenance and repair work.
- Ensure that repaired sewer line joints are tightly sealed before backfilling begins.
- Clean and repair septic tanks, sewer lines, or related structures such as manholes, culverts, and catch basins.
- Inspect manholes to locate sewer line stoppages.
- Clean or prepare construction sites to eliminate possible hazards
General laborer
Tradesman International
12.2013 - 08.2017
- Clean or prepare construction sites to eliminate possible hazards.
- Read plans, instructions, or specifications to determine work activities.
- Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
- Cut and maintained retention ponds Planted trees and flowers and layed mulch fore commercial places.
- Buffed and waxed floors for gyms and schools Pressure washed sidewalks and cleaned windows for commercial places.
Education
GED -
Palmetto Unified school district
Columbia, South Carolina09.2016
Skills
- Complaint resolution and appointment scheduling
- General labor experience in construction and horticulture
- Manufacturing and Production/Quality Control
- Documentation and reporting
- Staff training and development
- Sales negotiation
- Client relationship management
- Strong work ethic
- Order picking and processing
- Verbal and written communication
- Customer service
- Decision-making
Timeline
Sales Manager
Riptide Carwash
03.2024 - 01.2025
Owner/Operator
Happy House Cleaning SVS LLC
01.2022 - Current
Office Assistant
Associates Asset Recovery
03.2020 - 12.2021
Machine Operator/ Quality Control/ Shipping and receiving
Rsh Decor
11.2018 - 03.2020
General Laborer/ Pipefitting for city sewers
Moore Head Construction
09.2017 - 11.2018
General laborer
Tradesman International
12.2013 - 08.2017
GED -
Palmetto Unified school district