Open To Work
MEGAN JAFARIAN
Fayetteville
Summary
Dedicated IT Support Specialist with 3+ years of experience delivering exceptional customer service, frontline technical troubleshooting, and staff coaching in fast-paced, high-volume environments. Strong background in help desk operations, user onboarding, system training, and maintaining clean, safe, and compliant work environments. Adept at multitasking, implementing workplace programs, promoting customer-facing initiatives, and supporting leadership with employee development and workflow efficiency. CompTIA A+ certified and pursuing a B.S. in Cybersecurity. Certified advanced technical support specialist with experience delivering top-tier customer service. Bringing several years of comprehensive helpdesk expertise for various products and services. A skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Technical Support Specialist
HTC Global Services
Fayetteville
01.2022 - 01.2023
- Delivered high-quality first-level support via phone, email, and ticketing systems, maintaining strong customer satisfaction.
- Supported MFA, VPN access, authentication issues, and user account management.
- Assisted with new-hire onboarding: device setup, account provisioning, training, and workflow coaching.
- Documented troubleshooting steps and contributed to the company's knowledge base.
- Maintained a clean, safe, and organized workspace aligned with compliance standards.
- Demonstrated strong multitasking and time management in a fast-paced environment.
HRIS Support Coordinator
Modern Niagara
Fayetteville
01.2022 - 12.2022
- Managed UKG (UltiPro) support tickets and provided clear, patient guidance to non-technical users.
- Conducted system training sessions and supported leadership by coaching employees on HRIS workflows.
- Resolved authentication issues, data discrepancies, and user access problems.
- Ensured data accuracy, confidentiality, and compliance with organizational policies.
- Improved documentation, streamlined workflows, and contributed to a more efficient support process.
- Supported operational standards through organization, communication, and employee assistance.
IT Technical Support Specialist
Modern Niagara
Ottawa
01.2019 - 01.2021
- Delivered daily Tier 1 & Tier 2 support for hardware, software, networks, and enterprise applications.
- Trained employees on system features, device use, and basic troubleshooting to strengthen productivity.
- Performed device imaging, configuration, updates, and lifecycle maintenance.
- Assisted onboarding with device preparation, setup, and account creation.
- Supported leadership by reinforcing operational expectations and contributing to a safe, clean workspace.
- Regularly performed physical tasks including bending, reaching, and lifting equipment up to 50 lbs.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
01.2027
Associate degree - Cybersecurity
Willis College
Ottawa, ON01.2020
Skills
- Help desk support
- Technical support
- User onboarding
- Incident management
- Data accuracy
- Customer service
- System training
- Problem resolution
- Asset management
- Remote diagnostics
- Hardware upgrades
- Disaster recovery
- System provisioning
- Virtualization technologies
- Performance optimization
- Operating systems
- Application installations
- Desktop component repair
- Technical troubleshooting
- Customer service and coaching
- Training and leadership
- Ticketing systems management
- Remote assistance
- System documentation
- POS and transaction support
- Merchandising and marketing assistance
- Safety and compliance standards
- Multitasking abilities
- Fast-paced operations management
- High-volume support services
- User onboarding processes
- Incident management strategies
- Server maintenance
- Software debugging
- Application support
Certification
- CompTIA A+
- Google IT Support Professional
- ITIL Foundations
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $75000/yrTimeline
Technical Support Specialist
HTC Global Services
01.2022 - 01.2023
HRIS Support Coordinator
Modern Niagara
01.2022 - 12.2022
IT Technical Support Specialist
Modern Niagara
01.2019 - 01.2021
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Associate degree - Cybersecurity
Willis College