MEGAN GLOSKA COOK
Boone,NC
Summary
Dynamic HR professional with over 7 years of experience in employee relations, HR operations, benefits and leave administration, onboarding, payroll coordination, and HRIS data management. Expertise in supporting employees and managers throughout the employee lifecycle while effectively interpreting and applying policies to ensure compliance with company standards and regulatory requirements. Recognized for strong problem-solving skills, cross-functional collaboration, and a people-centric approach that fosters a positive workplace culture. Committed to enhancing organizational effectiveness through strategic HR initiatives and exceptional service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SHORT TERM DISABILITY CLAIMS SPECIALIST
Lincoln Financial Group
Boone, NC
10.2024 - Current
- Provide first-line support for employee leave and benefits inquiries, delivering clear guidance with a focus on empathy, compliance, and timely resolution
- Administer Short Term Disability and state statutory benefits in accordance with plan provisions, ERISA, HIPAA, and regulatory requirements
- Review medical documentation and evaluate eligibility to make accurate benefit determinations within established service timelines
- Partner cross-functionally with FMLA, Paid Family Leave, and Long-Term Disability teams to coordinate seamless leave of absence processes
- Maintain accurate case documentation and HRIS records to support audits, reporting, and data integrity
- Identify, prioritize, and resolve high-volume HR-related requests while meeting service level agreements (SLAs) and quality standards
- Support employer clients in a service-delivery capacity, ensuring consistent and compliant HR-related benefits administration
ASSISTANT STORE MANAGER
LOWE'S COMPANIES INC.
10.2022 - 10.2024
- Acted as a primary point of contact for employee relations issues, guiding policy interpretation, attendance, performance, and workplace concerns
- Led employee lifecycle activities including onboarding, scheduling, performance coaching, corrective action, and offboarding across multiple departments
- Triaged and resolved employee and manager inquiries, escalating complex issues when appropriate
- Ensured compliance with company policies, labor regulations, timekeeping, and payroll practices
- Supported workforce planning, staffing coverage, and schedule adjustments while maintaining compliance with labor standards
- Delivered coaching, counseling, and performance feedback to support employee development and engagement
- Collaborated cross-functionally to support operational execution while maintaining a positive employee experience
DEPARTMENT SUPERVISOR
LOWE'S COMPANIES INC.
06.2021 - 10.2022
- Supported onboarding and training of new hires, ensuring understanding of policies, procedures, and role expectations
- Addressed employee questions related to scheduling, attendance, and performance standards
- Assisted leadership with documentation, coaching conversations, and issue resolution
- Helped maintain compliance with labor standards, safety requirements, and workplace conduct policies
SALES SPECIALIST
LOWE'S COMPANIES INC.
05.2021 - 06.2021
- Supported frontline employee operations including scheduling coordination, onboarding assistance, and adherence to company policies
- Served as a point of contact for employee procedural questions and escalations
- Assisted with training new hires and maintaining compliance with operational and labor standards
Education
Bachelor of Science - Middle Grades Education - Math & Science
Appalachian State University
Boone, NC01.2019
Skills
- Employee Relations & Issue Resolution
- HR Case Triage & Prioritization
- Leave of Absence Administration (STD, FMLA, PFL)
- Policy Interpretation & Compliance
- Onboarding & Employee Lifecycle Support
- HRIS Data Management
- Workforce Planning & Scheduling
- Performance Management & Coaching
- Process Standardization & Continuous Improvement
- Cross-Functional Business Partner Engagement
- Confidential Data Handling (HIPAA, ERISA)
Affiliations
- Delta Zeta Sorority
- Student Teacher
Certification
Certificate of Human Resources
Timeline
SHORT TERM DISABILITY CLAIMS SPECIALIST
Lincoln Financial Group
10.2024 - Current
ASSISTANT STORE MANAGER
LOWE'S COMPANIES INC.
10.2022 - 10.2024
DEPARTMENT SUPERVISOR
LOWE'S COMPANIES INC.
06.2021 - 10.2022
SALES SPECIALIST
LOWE'S COMPANIES INC.
05.2021 - 06.2021
Bachelor of Science - Middle Grades Education - Math & Science
Appalachian State University