Megan Glenn
Charlotte,NC
Summary
Accomplished in enhancing patient and inmate safety at Atrium Healthcare and Mecklenburg County Sheriff's Office, respectively. Demonstrated professionalism with strong stress tolerance and problem-solving skills, leading to improved outcomes and reduced contraband instances. Skilled in patient care techniques and de-escalation, ensuring high satisfaction and safety standards. Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Safety Attendant
Atrium Healthcare
04.2022 - Current
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
Correctional Officer
Mecklenburg County Sheriff's Office
11.2019 - 07.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Deputy Court Clerk
Mecklenburg County Court House
04.2019 - 11.2019
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
Customer Service Representative
Spectrum
01.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Crossroads Charter
Charlotte, NC06.2015
Skills
- Patient care techniques
- Basic Life Support
- Reliability and punctuality
- Mental health awareness
- Professionalism and Ethics
- Stress Tolerance
- First Aid Proficiency
- De-Escalation Techniques
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Patient Safety Attendant
Atrium Healthcare
04.2022 - Current
Correctional Officer
Mecklenburg County Sheriff's Office
11.2019 - 07.2021
Deputy Court Clerk
Mecklenburg County Court House
04.2019 - 11.2019
Customer Service Representative
Spectrum
01.2017 - 11.2018
High School Diploma -
Crossroads Charter
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