Megan Gabriel
Statesville
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Demonstrates effective communication and ability to tailor beauty solutions to individual needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to transition into management and bringing commitment to a superior work ethic, while leading by example.
Overview
20
20
years of professional experience
Work History
Beauty Advisor
Sally Beauty
Statesville, NC
05.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- maintain daily up(sub wig)
- communicate well with others
Cosmetologist
Self Employed
Statesville, NC
05.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Cosmetology Student
Mitchell Community College
Statesville, NC
08.2022 - 05.2024
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Received positive feedback from clients for excellent customer service skills, attention to detail, and ability to make them feel comfortable throughout their appointments.
- Improved salon efficiency by organizing and cleaning tools and equipment at end of each day.
- Maintained clean and sanitized workstation, ensuring safe and welcoming environment for clients.
Stay at Home Mom
Home
Statesville, NC
05.2015 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Proven ability to learn quickly and adapt to new situations and multitasking
- Managed time efficiently in order to complete all tasks.
- problem solving
- Budgeting
Assistant Store Manager
Rugged Warehouse
Statesville, NC/ Clemmons NC
10.2008 - 05.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction..
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- lead by example
Sales Associate
Fashion Bug
Statesville, NC
10.2007 - 06.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Department Lead
Kmart, Sears Holding
Statesville, NC
05.2005 - 08.2007
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and planograms.
- merchandising
- in charge of making sure other leads clearance was done weekly
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- customer service and cashier
- worked in th photo department
Education
Cosmetology Degree - Cosmetology
Mitchell Community College
Statesville, NC05-2024
Skills
- Licensed Cosmetologist
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Customer engagement
- Upselling strategies
- Retail experience
- Merchandise restocking
- Cross-selling techniques
- Attention to detail
- Time management
- Clear communication
- leadership
Timeline
Beauty Advisor
Sally Beauty
05.2024 - Current
Cosmetologist
Self Employed
05.2024 - Current
Cosmetology Student
Mitchell Community College
08.2022 - 05.2024
Stay at Home Mom
Home
05.2015 - 08.2022
Assistant Store Manager
Rugged Warehouse
10.2008 - 05.2015
Sales Associate
Fashion Bug
10.2007 - 06.2008
Department Lead
Kmart, Sears Holding
05.2005 - 08.2007
Cosmetology Degree - Cosmetology
Mitchell Community College