Megan Beech
Elizabeth City,NC
Summary
An adaptable, organized, and professional individual with diverse experience seeking a challenging position where I can apply my professional strengths and knowledge within a reputable organization.
Overview
20
20
years of professional experience
Work History
PROGRAM MANAGER
MATRIX PROVIDERS
09.2021 - Current
- Oversee government contract relations and support
- Program direction and implementation (daily)
- Timesheet management- review and approved timesheets, communicate with employees regarding issues/concerns
- Maintain compliance with contract policies and procedures- Monthly fill rate report, monthly expirables report, monthly emergency preparedness report
- Develop and maintain working relationship with all government personnel at Military Treatment Facilities (MTFs)
- Develop and maintain working relationship with all Matrix employees at MTFs
- Project Management
- Assist Management with Projects
- Manage the travel program, and all aspects of Practitioner travel.
DEPUTY PROGRAM MANAGER
MATRIX PROVIDERS
11.2020 - 09.2021
- Provide administrative, technical, and logistical support to designated Program Manager (PM)
- Develop and maintain working relationship with all government personnel at Military Treatment Facilities (MTFs)
- Develop and maintain working relationship with all Matrix employees at MTFs
- Provide feedback and assistance in coordination with the PM for assigned tasks
- Provide clear and direct communication to PM daily
- Provide clear and direct communication to customers as needed
- Learn JAMIS and Paycom and become a Subject Matter Expert (SME) on the system in order to properly support the PM and the work force
- Conduct necessary Human Resources (HR) tasks to support the team
- Support Business Development efforts
- Maintain compliance with contract policies and procedures
- Follow-up/process discrepancies
- Assist management with any special projects
- Resolve job-related performance issues
- Participate with the coordination of site visits as well as attend in the absence of PM or as needed
- Comply with all provisions of the Employee Manual and any additionally published policies
- Perform quality work within deadlines with or without direct supervision
- Create and maintain working professional relationships and interactions with Matrix and clients
- Work effectively as a team contributor on all assignments
- Work independently while understanding the necessity for communicating and coordinating work efforts with PM and other employees and organizations
- Document, propose and implement business process improvements
- Conduct formal and informal presentations of analysis and recommendations
- Assist in development of policies, procedures and practices
- Conduct/complete special projects and other tasks as assigned
- Other responsibilities as assigned
SR. TIMECARD COORDINATOR
MATRIX PROVIDERS
01.2020 - 11.2020
- Interact with all employee levels, up to and including the CEO
- Developing and presenting a new hire and ongoing training and compliance
- Develop and maintain a billing matrix to ensure timecard accuracy and compliance with contract billing rules
- Develop DOL, State, SCA compliance matrix to ensure timecard compliance
- Interface and resolution of issues with employees regarding timekeeping discrepancies
- Ensure Time & Attendance records are submitted on every employee within established deadlines
- Run daily reports to identify missing Time & Attendance records and contact employee within established deadlines
ASSISTANT OFFICE MANAGER
PASQUOTANK COUNTY WATER DEPARTMENT
04.2018 - 01.2020
- Calculates and Collects payments, rental deposits, and taps on fees for new customers
- Maintains records and files of payments received
- Utilizes Computerized Data Entry Equipment and various word processing, spreadsheet and/ or file maintenance programs to enter and store, and or retrieve information as requested
- Performs data conversions, loading data from personal computers to meter reading machines and vice versa
- Answers telephone and receives inquiries and complaints in person, independently screening calls as appropriate
- Generates cut-off list on accounts to be shut off
- Prepares a variety of routine reports as required by Department and County Manager
- Balance cash drawer on daily basics
ELECTRONIC BANKING SPECIALIST
XENITH BANK
02.2017 - 04.2018
- Provide High-level customer service and support to consumers, business customers and front line branch staff for all Electronic Banking Services
- Provide routine maintenance for internal and external customers regarding Electronic Banking password resets, locked accounts, Bill Pay, and Biz Pay support; provide step by step technical instruction and support via telephone, e-mail, and remotely
- Assist and/or reset Telebanc passwords
- Assign or be assigned Electronic Banking requests via Track It
- Complete set-up of new Business Online Banking and/or Cash Management customers via Access Manager
- This could include, but not limited to ACH, Positive Pay, Remote Deposit Capture, & Wires, take ownership of the implementation process and coordinate all aspects of customer training for product usage; assist customers in originating and maintain customer files; following up missing information or documentation; conduct daily callback of maintenance reports
- Conduct routine daily maintenance of Electronic Banking products via several reports
- This includes, Bill Payments, ACH Transfers, Mobile Banking, Deposit Capture, Positive Pay, E-Statements and Remote Deposit Capture
- Assist with special projects and tasks assigned within the department as needed
OFFICE MANAGER
WAYNE ESTES GARAGE, INC.
06.2016 - 02.2017
- Answer telephones and transfers call to appropriate staff members
- Meet and greet clients and visitors
- Create and modify documents using Microsoft Office
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, filing, and bank deposits
- Maintain hard copy and electronic filing system
- Process Accounts Payable and Receivable
- Process Payroll, Taxes, Liabilities
- Inputs all new hires for work eligibility using VA New Hire program
- Maintain Company Financial Records
ACTING DEPOSIT OPERATIONS MANAGER/ DEPOSIT OPERATIONS SPECIALIST
MONARCH BANK
01.2014 - 06.2016
- Provide client support for installation, troubleshooting of various electronic services i.e
- Cash Management and Remote Deposit Capture
- Processes collection items
- Processes all return items daily
- Contacts clients to inform them of large dollar return items
- Assists in providing computer and related equipment support & service to staff
- Processes ACH payrolls
- Administer all incoming garnishments
- Handles client requests, inquires and complaints; Conducts research regarding loan payments, wire transfers, Federal Reserve adjustments, etc
- Process 945 tax forms, IRA backup withholding payments
- Crosstrain as backup to perform other tasks in the Operations Department
- Perform other duties as assigned
ASSISTANT PRODUCTION MANAGER/ADMINISTRATIVE ASSISTANT
RELIANCE CONCRETE CONTRACTORS
01.2008 - 01.2014
- Answer telephones and transfer calls to appropriate staff members
- Meet and greet clients and visitors
- Create and modify documents using Microsoft Office
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, filing, and bank deposits
- Maintain hard copy and electronic filing system
- Setup and coordinate meetings and conferences
- Maintain and complete weekly timesheets
- Support staff in assigned project based work
- Process accounts receivable to include invoicing and processing payments
- Process accounts payable
- Process payroll and tax liabilities
- Prepares contracts and submittals
- Inputs all new hires for work eligibility using VA New Hire program
- Issues and maintains Certificates of Insurance for the company
- Maintains contractors, progress billing, change orders, and RFI
- Process bid packages to include submittals
- Work closely with Foreman & Superintendents to make sure accuracy of measurements & daily time
- Work directly with General Contactors & Sub-Contractors on all required documents for multiple projects
SALES AND SERVICE SPECIALIST
BANK OF AMERICA
01.2007 - 01.2008
- Establish, deepen, and retain relationships with branch customers and potential customers to achieve sales team goals
- Provide exceptional customer service
- Resolve complex service issues or refer issues to appropriate parties to guarantee customer satisfaction and retention
- Process transactions accurately and efficiently to build customer confidence and trust
- Follow established bank policies and procedures
- Maintain own cash draw, balancing it daily
TELLER
BANK OF AMERICA
01.2006 - 01.2007
- Process transactions accurately and efficiently to build customer confidence and trust
- Maintain own cash draw, balancing it daily
- Follow established bank policies and procedures
- Identify customer needs and refer financial products and services
- Act as a Merchant Teller
- Balance Cash Vault on a weekly basis
CHECKOUT CLERK
LAWRENCE PHARMACY
01.2005 - 01.2006
- Answer customer questions and provide information on procedures or policies
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts for quality control
- Issue receipts, refunds, credits or change due to customers
- Maintain clean and orderly checkout areas
- Stock shelves and mark prices on shelves and items
Education
Standard Diploma -
Deep Creek High School
Chesapeake, VA01.2006
Skills
- Goal-oriented
- Strong organizational skills
- Management skills
- Multitasking
- Performing under pressure
- Identifying process improvements
- Developing process improvements
- Implementing process improvements
- Quick learner
- Enhancing existing concepts
- Developing reconciliation processes
- Managing reconciliation processes
- Proficient in Microsoft Office Suite
- Advanced skills in Excel
- Advanced skills in Word
- Knowledge of QuickBooks
- Knowledge of Sage 100 Accounting Software
- Familiarity with JAMIS Prime
- Familiarity with Bullhorn systems
- Familiarity with Clear Company
- Familiarity with Cost Point
- Familiarity with ADP
- Excellent verbal communication skills
- Excellent written communication skills
- Professional telephone etiquette
- Knowledge of USEEO policies and procedures
- Proficient typing speed of 50-60 words per minute
Timeline
PROGRAM MANAGER
MATRIX PROVIDERS
09.2021 - Current
DEPUTY PROGRAM MANAGER
MATRIX PROVIDERS
11.2020 - 09.2021
SR. TIMECARD COORDINATOR
MATRIX PROVIDERS
01.2020 - 11.2020
ASSISTANT OFFICE MANAGER
PASQUOTANK COUNTY WATER DEPARTMENT
04.2018 - 01.2020
ELECTRONIC BANKING SPECIALIST
XENITH BANK
02.2017 - 04.2018
OFFICE MANAGER
WAYNE ESTES GARAGE, INC.
06.2016 - 02.2017
ACTING DEPOSIT OPERATIONS MANAGER/ DEPOSIT OPERATIONS SPECIALIST
MONARCH BANK
01.2014 - 06.2016
ASSISTANT PRODUCTION MANAGER/ADMINISTRATIVE ASSISTANT
RELIANCE CONCRETE CONTRACTORS
01.2008 - 01.2014
SALES AND SERVICE SPECIALIST
BANK OF AMERICA
01.2007 - 01.2008
TELLER
BANK OF AMERICA
01.2006 - 01.2007
CHECKOUT CLERK
LAWRENCE PHARMACY
01.2005 - 01.2006
Standard Diploma -
Deep Creek High School
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