Megan Beardsley
Youngsville
Summary
Dedicated professional with proven skills in data entry both in the legal world as well as medical, client and patient interviewing, along with customer service. Committed to enhancing patient intake efficiency and ensuring a seamless experience through strong organizational abilities.
Overview
13
13
years of professional experience
Work History
Interviewer
The Law Offices of John T. Orcutt
05.2021 - Current
- Conducted in-depth interviews to assess client needs and gather essential information and determine eligibility regarding bankruptcy.
- Collaborated with legal teams to prepare clients for bankruptcy filing process.
- Used PACER to locate previous case filings and scanned case summaries into office software.
- Developed standardized interview protocols to enhance consistency and accuracy.
- Used TIME MATTERS for data entry and note taking.
- Generated abstracts regarding clients needs, circumstances and recommendations.
- Exceptional customer service, follow up and organizational skills.
Medical Assistant
Wake Med North OBGYN
02.2017 - 08.2021
- Coordinated patient appointments to optimize clinic workflow.
- Assisted physicians with examinations, procedures, and patient education.
- Worked closely with a dyad style dynamic (MD, Midwife, Nurse Practitioner to one Medical Assistant) in order to accommodate better office flow for our patients, providers and staff.
- In depth use of EPIC Electronic Health Record software.
- Implemented new procedures improving patient intake efficiency.
- Entrusted to collect thorough health history from patients as well as to record accurate chief complaints.
- Exceptional bed side manner and customer service.
Medical Assistant
DUKE HEALTH
03.2015 - 02.2017
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed electronic health records ensuring accuracy and confidentiality.
- Trained and mentored junior staff on clinical protocols and best practices.
- Developed patient follow-up systems enhancing continuity of care.
- JCHAO certified (Assisted in implementing new target goals for improved patient health surveys)
Call Center
The Law Offices of John T. Orcutt
03.2013 - 02.2015
- Managed high volume of inbound calls
- Exceptionally accurate at handling and managing clients from all regions/districts of North Carolina.
- Participated in cross-functional projects aimed at improving overall business operations within the call center environment.
- Maintained effective call center flow for a local law firm as it rolled out its new call center hub.
- Assisted with training and onboarding new call center staff.
- Tracked inbound and outbound call flow
- Monitored marketing criteria in order to better determine best methods at reaching new clientele.
Education
Associate of Science - Medical Assisting
Miller Motte College
Raleigh, NC01-2015
Skills
- Data entry (Time Matters, EPIC)
- Interviewing clients
- Telephone etiquette
- Data collection
- CPR certified (2014-2022)
- Collection of HPI
- Proficient use of EHR (EPIC)
Timeline
Interviewer
The Law Offices of John T. Orcutt
05.2021 - Current
Medical Assistant
Wake Med North OBGYN
02.2017 - 08.2021
Medical Assistant
DUKE HEALTH
03.2015 - 02.2017
Call Center
The Law Offices of John T. Orcutt
03.2013 - 02.2015
Associate of Science - Medical Assisting
Miller Motte College