Meet Ardesana

Assisted with various duties including fright handling, safety checks and supporting overall efficiency of daily operations. Performed Jam Clearing task by removing package blockages on conveyor system to maintain steady workflow and reduce workflow. Worked as TDR, regulating freight movement inside and outside the facility to ensure smooth dock operations. Supported Universal department by performing multiple functions including picking, sorting and inventory organization. Acted as Water Spider, supporting production floor by replenishing workstations with supplies and material to ensure uninterrupted workflow.

Provided remote technical support and Zoom troubleshooting for the hybrid workforce, resolving 40+ tickets weekly through ServiceNow with a 90% first-contact resolution rate. Managed LAN/WAN connectivity issues by configuring DNS, DHCP, and TCP/IP settings, supporting network uptime of 99.8%. Delivered end-user support across Windows, macOS, and Linux platforms, resolving 30+ OS-related issues weekly via Remote Desktop and AnyDesk, improving average resolution time by 20%. Maintained technical documentation and updated knowledge bases to accelerate onboarding and improve Level 1/2 support response times.

Delivered end-user support across Windows, macOS, and Linux platforms, resolving 30+ OS-related issues weekly via Remote Desktop and AnyDesk, improving average resolution time by 20%. Diagnosed and resolved hardware issues, including RAM, HDD, and peripheral failures across laptops and servers, cutting downtime and extending device lifespans. Configured routers, switches, and VLANs, and supported routing protocols such as OSPF, STP, and BGP, helping maintain stable network connectivity.