Meesha Pressley
Raleigh
Summary
Goal oriented administrative assistant and dental insurance specialist. Motivated and driven to help organizations thrive. 8 years of office experience planning, specializing in administrative work, patient coordinating, and optimal assistance. Known for relieving workload of managerial staff and increasing productivity. Able to complete tasks independently, quickly learn new skills, and navigate any computer software. Extensive experience with Microsoft Office, Quickbooks, and Denticon.
Overview
7
7
years of professional experience
Work History
Executive Assistant
M'Soul
Greensboro
01.2023 - Current
- Coordinating international and domestic travel arrangements including hotel, booking air fare, and transportation
- Manage and answer incoming and outgoing calls while recording accurate messages
- Organize professional and personal calendars supplying daily reminders of meetings and events
- Accurately maintain confidential records and ensure compliance with privacy regulations
- Efficiently handling correspondence and preparing reports, presentations, and documents
- Manage expense reports and travel arrangements resulting in a 30% reduction in travel costs and a 100% accuracy rate for expense reports
- Provide general administrative support to a team of 8, improving overall team productivity by 20% within the first year
- Complete errands such as dry cleaning, delivering packages to post office, bank drop offs, and picking up lunch
Dental Insurance Specialist
Lane & Associates Family Dentistry
Raleigh
01.2022 - Current
- Manage and update dental office database to ensure accurate and up-to-date information for claims processing.
- Coordinate with dental providers to resolve any billing issues or discrepancies in insurance claims.
- Assist with the development and implementation of new billing procedures and policies to improve efficiency and accuracy in insurance processing.
- Verify all insurance benefits including max, deductible, co-insurance, waiting periods, missing tooth clause, claims address, and payor ID.
- Collaborate with other team members to identify and implement process improvements to enhance company satisfaction.
- Effectively use Denticon to file patient documents, update patient charts, and audit patient accounts.
- Utilize all Denticon tools to successfully meet product and successfully meet A&R Production goal.
- Identify patient balances and successfully offer payment options. (Sunbit, Care Credit, Alfac)
- Complete collection balance sheet that includes all forms of payment collected that day (Credit Cards, insurance checks, electronic payments, 3rd party payments)
- Complete 2 day router/huddle sheet prep. Utilize Microsoft Office to organize all wait call and over flow patients.
- Complete monthly staff order. (Coffee, cream, supplies)
- Successfully transfer all tangible finances (cash and checks) to a financial institution.
Customer Service Advocate
United Healthcare
Greensboro
12.2017 - 01.2022
- Educate members on dental explanation of benefits (HIPPA verification, copayments, waiting periods, deductibles, and group information) while offering the best solution and exceeding customer satisfaction.
- Assist providers by sending over pre-authorizations, claims, and new/existing member dental benefits.
- Educate members and providers with claim information (Allowable amounts, denied claims, appeals, and guidelines)
- Manage over 50 plus calls a day from members and providers while completing administrative tasks.
- Maintain a high level of professionalism and empathy when interacting with members and providers to build trust and rapport.
Education
Associate in Arts -
Forsyth Technical Community College
Winston-Salem04.2025
Skills
- Computer Skills
- Effective Time Management
- Microsoft Office
- Customer Service
- Professional Attitude
- Business Process Improvement
- Administrative Operations
- Customer Satisfaction
- Memos
- Ability to Multitask
- Attention to Detail
- Communication Skills
- Critical Thinking
- Self Motivation
References
References available upon request
Languages
English
Personal Information
Title: Admin Assistant
Timeline
Executive Assistant
M'Soul
01.2023 - Current
Dental Insurance Specialist
Lane & Associates Family Dentistry
01.2022 - Current
Customer Service Advocate
United Healthcare
12.2017 - 01.2022
Associate in Arts -
Forsyth Technical Community College