Medalit Garcia Mireles

• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Managed and motivated employees to be productive and engaged in work.
• Improved safety procedures to create safe working conditions for workers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

I assigned daily tasks to my team and make sure they follow the schedule correctly, since the projects have a close date. I must communicate well with other companies on the construction site as well as the home buyers.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.

I was responsible for the dogs in my assigned play yard. I had to make sure that there were no conflicts, the dogs had enough water all day, make sure they were fed the right food and at the right time. I also did front desk my last few months at the daycare. While working front desk i was responsible for dispatching the correct dog to the correct owner, printing out the boarding dogs' paper work for the next day, as well as taking cash and card payments and counting the cash at the beginning and end of every shift. When there was down time I kept myself busy by cleaning the shelves, sweeping, mopping, and refilling the dogs' water buckets.

Key holder was part of the management team. I was required to be able to handle running the store on my own, as well as opening and closing the store by myself. I was also responsible for counting the register at the beginning and end of each day. I was also responsible for sending out emails and filling out paper work to send to the regional manager. I worked great under pressure during our peak seasons.

• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed store personnel by delegating tasks and supervising daily operations.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Submitted reports to senior management to aid in business decision-making and planning.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Trained newly hired sales team in upselling techniques.
• Researched issues to obtain appropriate answers to customer inquiries.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Mentored new sales associates to contribute to store's positive culture.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.