Mecca Brown
Raleigh
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities. Willing to take on added responsibilities to meet team goals. Thrives as a team player with strong attention to detail and organizational skills. Adept at handling multiple projects simultaneously, ensuring high accuracy in all tasks. Actively seeking a full-time position that offers professional challenges to utilize exceptional interpersonal skills, excellent time management, and problem-solving abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Erin Graber Law Office
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Habilitation Technician
Abound Health LLC
01.2006 - Current
- Supported individuals with developmental disabilities in reaching their vocational goals through job coaching and skills development training sessions.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Maintained detailed documentation of client progress, adjusting strategies as necessary to maximize results.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cash Office Associate
Ross Dress For Less
03.2023 - 06.2024
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Streamlined cash management processes for increased efficiency and reduced discrepancies.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Collaborated with team members to ensure timely completion of cashiering tasks, improving overall customer satisfaction.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Input financial data and produced reports using [Software].
Bank Teller
Wells Fargo
04.2017 - 11.2018
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Referred customers to other banking departments for specialized services.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Assistant Manager
Wendys International
02.2003 - 06.2006
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development
Dietary Cook
Winthrop at Buck Head
03.2001 - 02.2003
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Managed food preparation for special events, ensuring diverse menu options that catered to varied dietary requirements.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Education
GED - General Education/ Culinary Arts
Atlanta Job Corps Center
Atlanta, GA02.2002
Skills
- Heartsaver First Aid CPR AED
- Mobility Assistance
- Sample Collection
- Sterilization techniques
- Individualized care planning
- Patient Records Analysis
- Patient Services
- Behavior Management
- Healthy meal preparation
- Creativity and Innovation
- Customer Service
- Strong Work Ethic
- Bookkeeping
- Bank Deposit Preparation
- Office Administration
- Cash handling expertise
- Data entry proficiency
- Administrative Support
- Data Entry
- Employee timesheet processing
- Training and coaching
Certification
First Aid CPR
Timeline
Administrative Assistant
Erin Graber Law Office
01.2024 - Current
Cash Office Associate
Ross Dress For Less
03.2023 - 06.2024
Bank Teller
Wells Fargo
04.2017 - 11.2018
Habilitation Technician
Abound Health LLC
01.2006 - Current
Assistant Manager
Wendys International
02.2003 - 06.2006
Dietary Cook
Winthrop at Buck Head
03.2001 - 02.2003
First Aid CPR
GED - General Education/ Culinary Arts
Atlanta Job Corps Center
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