Meagan Powers

• Oversee all aspects of recruitment, hiring, termination, and onboarding/orientation for new staff members for a 6 office, 75 employees company.
• Collaborate with the Owner/CEO and corporate team to build strong employee teams across all locations through effective hiring, training, promotions, and leadership development.
• Develop, train, and coach office managers to maximize their leadership potential and operational success.
• Manage employee compensation, including annual reviews, pay increases, promotions, and benefits tracking.
• Oversee all employee compensation and benefits administration.
• Create and maintain new employee files, including all relevant paperwork and benefits information.
• Utilize HRIS for scheduling, payroll tracking, and time clock management for all employees across six offices (Experience with Humanity, Bamboo, and some ADP).
• Handle unemployment claims and manage hearings.
• Address employee relations issues, conduct accountability conversations, and manage write-ups and terminations.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Identify new revenue generation opportunities and perform operational and financial analyses.
• Monitor company statistics to set staff, office, and business goals, including bonuses and commissions.
• Support office managers with best practices for contact lens sales training and monitor sales performance and revenue.
• Assist underperforming offices by identifying strategies to improve sales and operations.
• Resolve patient complaints, track reviews, and monitor Net Promoter Scores (NPS) for all offices.
• Analyze and report on business trends across offices and the company, sharing insights with corporate leadership.
• Develop and implement tracking systems for lateness, no-shows, and call-outs, creating action plans to address them.
• Conduct probationary and annual employee reviews, tracking individual progress and performance.
• Provide training and mentoring to new hires and promoted managers, supporting their integration into the company and leadership roles.
• Train managers on various HR functions, including employee relations, compliance, performance management, and effective communication, ensuring alignment with company policies and best practices.
• Managed the onboarding process, providing new hires with necessary tools for success from day one.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Maintained "open door" policy to encourage employee communications and resolution of issues.

• Provided excellent customer service to guests, ensuring a positive experience.
• Held multiple roles, including host, server, bartender, and trainer.
• Trained up to 5 new employees at a time, demonstrating strong leadership and guidance.
• Took orders, served food and drinks, and prepared beverages.
• Maintained cleanliness and organization of the restaurant.
• Worked collaboratively with team members to ensure customer satisfaction.
• Emphasized respect, organization, and a welcoming environment for both guests and staff.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Supervised a young boy after school, ensuring his safety and well-being.
• Picked him up from the bus stop and assisted with homework.
• Provided tutoring in reading comprehension and math.
• Prepared healthy meals and ensured he was ready for sports practices.
• Assisted with light housekeeping duties as well as running errands.

Here's a refined version of the section:

• Directed and cared for preschool children by planning activities, following a structured schedule, and teaching foundational concepts.
• Instructed children on safety, health, self-feeding, and independent toilet use.
• Managed my own classroom and developed lesson plans.
• Educated parents and children on healthy eating habits and appropriate lunch choices.
• Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
• Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.