Meadow Frye
Durham,NC
Summary
Dedicated professional with strong customer engagement and order accuracy skills. Proven ability to resolve complaints efficiently and enhance customer satisfaction, ready to contribute to a dynamic team.
Overview
9
9
years of professional experience
Work History
Online Grocery Associate
Walmart
Morrisville, NC
11.2025 - Current
- Processed online grocery orders efficiently, ensuring accuracy and timeliness in fulfillment.
- Assisted customers with inquiries about products and order statuses to enhance service experience.
- Maintained inventory levels by monitoring stock and replenishing as needed for optimal availability.
- Collaborated with team members to streamline order picking processes, reducing wait times for customers.
- Trained new associates on operational procedures and best practices for online grocery services.
- Implemented organizational strategies in the work area to enhance productivity and reduce errors.
- Utilized point-of-sale systems effectively to manage transactions and maintain accurate records of sales activity.
- Conducted quality control checks on products before packing to ensure customer satisfaction upon delivery.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
Server
Carrabas
Charlotte, NC
02.2022 - 06.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained new staff on menu items, service techniques, and restaurant protocols.
- Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Implemented upselling techniques, boosting sales through effective product recommendations.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Front End Associate
Food Lion Grocery
Newton, NC
01.2018 - 06.2020
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated cash register efficiently while ensuring accurate transactions and maintaining customer satisfaction.
- Stocked shelves regularly, organizing products for optimal visibility and accessibility.
- Collaborated with team members to maintain cleanliness and organization of sales floor and backroom areas.
- Trained new associates on store policies, procedures, and customer service standards to ensure consistency.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment actions.
- Implemented merchandising strategies that improved product placement and increased customer engagement.
- Resolved customer complaints effectively, enhancing loyalty through quality service and support initiatives.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Gathered shopping baskets and carts and relocated to designated areas.
Cashier
Little Caesars Pizza
Newton, NC
08.2017 - 06.2018
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a positive dining experience.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Handled cash and credit transactions accurately, minimizing discrepancies in daily reconciliations.
- Trained new staff on operational procedures and customer service expectations to enhance team performance.
- Implemented best practices for food safety and hygiene standards in accordance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Science -
Mitchell Community College
Mooresville, NC12-2025
High School Diploma -
Discovery Highschool
Newton, NC05-2020
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Online order tracking
- Adaptability to change
- POS system operation
- Barcode scanning
- Customer service
- Upbeat and outgoing attitude
- Merchandise selection
- Product knowledge
Timeline
Online Grocery Associate
Walmart
11.2025 - Current
Server
Carrabas
02.2022 - 06.2025
Front End Associate
Food Lion Grocery
01.2018 - 06.2020
Cashier
Little Caesars Pizza
08.2017 - 06.2018
Associate of Science -
Mitchell Community College
High School Diploma -
Discovery Highschool