MCLEAN WELCH
WINSTON-SALEM
Summary
Dedicated individual versed in all aspect of multi-family housing, and in commercial property management. Strengths include critical thinking, collections, communication skills, and sales. I am a goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Seeking a challenging position with room for continued growth, and professional development
Overview
10
10
years of professional experience
Work History
Operations Manager / Sales Development Manager
Total Quality Building Services
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Property Manager/Administrative Assistant
Grubb Properties
12.2017 - 06.2023
- Assist Property Manager with the day to day operations and tenant relations through the coordination of tenant requests and administration of maintenance services
- Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information
- Provide support to Property Managers by producing, modifying and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information
- Maintain and update insurance certificate files for all contractors performing work at the properties
- Maintain and update as necessary all tenant contact information
- Maintained highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, and contracts
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Real Estate Agent
Berkshire Hathaway HomeServices
03.2017 - 10.2017
- Advertised client properties on websites, through social media and in real estate guides
- Negotiated, facilitated and managed real estate transactions
Assistant Property Manager
JLB Partners
03.2015 - 10.2016
- Accept rent & deposits from resident's prospective residents / Update on a daily basis all rents, deposits, and application fees received from residents
- Minimize delinquency through consistent follow-through on collection activities, including phone calls, notices, and personal visits
- Set up new vendors/ Process invoices weekly to ensure all reoccurring vendors invoices are processed before month end close-out
- Update daily reports concerning pending task (notice to vacate, vacancy reports, activity reports, etc.) on a daily basis
- Organize and file all applicable reports, leases, and paperwork
- Maintain an awareness of property performance goals & progress towards those goals, including occupancy, leasing & closing ratios
- Manage all large sums of money legally and ethically, maintain confidences in relation to resident financial information
Education
University of Alabama
Tuscaloosa, ALSuperior School of Real Estate
Greensboro, NC2017
High School Diploma -
Mount Tabor High School
Winston Salem, NC2012
Skills
- Effective Issue Resolution
- Collaborative Team Management
- Process Optimization Oversight
- Service Excellence
- Conflict Resolution Skills
- Team Leadership
- Customer Engagement Strategy
- Project Scheduling
2022 Performance Award at Grubb Properties
In 2022 I won the Performance Award at Grubb Properties. This is an award only a few team member win out of the entire company. I am known for my hard work and eagerness to be helpful regardless of the department.
Timeline
Operations Manager / Sales Development Manager
Total Quality Building Services
01.2024 - Current
Assistant Property Manager/Administrative Assistant
Grubb Properties
12.2017 - 06.2023
Real Estate Agent
Berkshire Hathaway HomeServices
03.2017 - 10.2017
Assistant Property Manager
JLB Partners
03.2015 - 10.2016
University of Alabama
Superior School of Real Estate
High School Diploma -
Mount Tabor High School
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